Ticket Service Representative

12 hours ago


Middletown, Pennsylvania, United States Avflight Full time
Job Title: Ticket Counter

At Avflight, we are seeking a highly skilled and customer-focused Ticket Counter to join our team.

Job Summary

This role is responsible for providing exceptional customer service to all passengers, ensuring a seamless and efficient travel experience. The successful candidate will be responsible for handling customer inquiries, processing transactions, and performing various tasks related to customer service and airport operations.

Key Responsibilities
  • Provide exceptional customer service to all passengers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets.
  • Guide passengers from the terminal to and from aircraft, ensuring a safe path at all times.
  • Perform the loading and unloading of cargo on and off aircraft, as well as transporting cargo between terminals and aircraft.
  • Physical handling of freight and company material, including marshaling aircraft and equipment.
  • Operate ground equipment, including tugs and belt loaders, and ensure compliance with FAA, Airline, and airport regulations.
  • Clean and service cabin interiors, including cockpit, lavatories, and draining lavatories, and use safety-related equipment as needed.
  • Perform other duties as assigned, including de-icing service to the aircraft when needed.
Requirements
  • Excellent communication skills, with the ability to read and write English; bilingual skills a plus.
  • Ability to push/pull/lift 50 lbs. for extended periods of time.
  • Ability to work efficiently under time constraints, with a strong attention to detail.
  • Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
  • Must be 18 years or older, with a high school diploma or GED equivalent, and authorization to work in the U.S.
  • Must have a valid Driver's license and be willing to work outside in all types of weather and elevated noise levels within the airport environment.
Competency/Behavioral Requirements
  • Be pleasant with others on the job, displaying a good-natured, cooperative attitude.
  • Be reliable, responsible, and dependable, fulfilling obligations and maintaining a strong work ethic.
  • Strong attention to detail, with the ability to maintain composure and keep emotions in check, even in difficult situations.
  • Accept criticism and deal calmly and effectively with high-stress situations, being open to change and willing to take on responsibilities and challenges.
  • Be sensitive to others' needs and feelings, being understanding and helpful on the job.
Work Environment

The successful candidate will work in an airport environment, both indoors and outdoors, with extreme outdoor conditions, including extreme temperature ranges.

Avflight is an equal opportunity employer and welcomes applications from diverse candidates.



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