Insurance Customer Service Representative
1 month ago
The Ed Anderson Agency is a dynamic and supportive insurance agency with a rich history of customer appreciation and community engagement. Our agency fosters a collaborative environment where everyone supports each other, with a focus on work/life balance and positive reinforcement to help our employees achieve their goals.
We are seeking an Insurance Customer Service Representative to join our team. This role offers a competitive base salary ranging from $19 to $25 per hour, along with bonus opportunities. As a key member of our team, you will play a crucial role in maintaining our high standards of customer service and contributing to the positive atmosphere of our agency.
Responsibilities- Provide comprehensive insurance education and guidance to clients.
- Maintain accurate and up-to-date client records, ensuring seamless communication and service delivery.
- Prepare and issue insurance documents promptly and accurately, adhering to regulatory requirements.
- Process policy changes accurately and in compliance with regulations, ensuring minimal disruption to clients.
- Conduct timely follow-up communication with clients to address inquiries and concerns, fostering a positive and supportive relationship.
- Identify opportunities to upsell additional products to existing clients, driving revenue growth and customer satisfaction.
- Implement retention strategies to foster loyalty and satisfaction, ensuring long-term client relationships.
- Licensing Requirements: You will be required to obtain a Property and Casualty License (if not already licensed).
- No previous insurance experience is required, but a preferred candidate would have their insurance license and previous insurance experience.
- Meticulous attention to detail in all tasks and responsibilities, ensuring accuracy and quality.
- Ability to handle multiple tasks simultaneously, prioritizing tasks and managing time effectively.
- Works effectively with colleagues to achieve team goals and objectives, promoting a collaborative and supportive environment.
- Proactive and motivated individual who takes initiative without constant supervision, driving results and growth.
- Clear and effective communication skills, both written and verbal, ensuring seamless communication with clients and colleagues.
- Demonstrates professionalism and respect in all interactions within the office environment, upholding the agency's values and standards.
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