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Seasonal Hotel Guest Service Ambassador

2 months ago

Goshen, New York, United States LEGOLAND Parks Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Service Host to join our team at LEGOLAND Parks. As a Guest Service Host, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience for all.

Key Responsibilities
  • Guest Check-in and Check-out: Efficiently process guest arrivals and departures, ensuring a smooth and seamless experience.
  • Guest Services: Provide assistance with guest inquiries, resolve issues, and offer recommendations for our park attractions and amenities.
  • Communication: Interact with guests, colleagues, and other departments to provide exceptional service and ensure a positive experience.
  • Lost and Found: Maintain accurate records of lost and found items, and ensure prompt return to guests.
  • Equipment Maintenance: Ensure proper maintenance of equipment in the guest service area, and report any issues to the appropriate team.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and friendly manner.
  • Problem-Solving Skills: Ability to resolve guest issues and concerns in a timely and effective manner.
  • Teamwork: Collaborate with colleagues to ensure seamless guest service and a positive experience.
  • Attention to Detail: Maintain accurate records and ensure attention to detail in all aspects of guest service.
Working Conditions

This is a seasonal role, working in a fast-paced environment with a high volume of guests. You will be required to work a variety of shifts, including weekends and holidays.

What We Offer
  • Competitive Pay: $17.64 per hour
  • Opportunities for Advancement: We offer opportunities for career growth and development within our company.
  • Fun and Dynamic Work Environment: Work in a fun and dynamic environment with a team of enthusiastic and dedicated colleagues.