Customer Service Return Agent

2 weeks ago


Mobile, Alabama, United States Enterprise Mobility Inc Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Return Agent in Mobile, AL. As a key member of our rental car return process, you will be responsible for providing exceptional service to our customers, ensuring a seamless experience from start to finish.

Key Responsibilities:
  • Greet all customers upon arrival, using prescribed dialogue to create a positive first impression.
  • Remind customers to check their vehicles for personal belongings, identifying any items found and turning them into our lost and found department.
  • Review rental charges with customers, providing an accurate receipt and ensuring they have all necessary information for their next steps.
  • Offer professional guidance on transportation options to the airport terminal, thanking customers for their business.
  • Inquire about customer satisfaction, documenting any issues or concerns.
  • Conduct a discreet inspection of incoming vehicles, directing customers to the counter for damage/loss reports if necessary.
  • Verify vehicle fuel levels, completing a service alert for any mechanical or body damage reported by customers.
  • Identify system-held vehicles, verifying their movement to the proper lot location.
  • Keep the rental lot organized, ensuring ease of access and efficient traffic flow.
  • Familiarize yourself with CDW/Emerald Aisle/Choice processes, rental/return documents, fuel services, days/hours/surcharges, and optional coverages.
Requirements:
  • Must be at least 18 years old.
  • High School Diploma or G.E.D. required.
  • Minimum 1 year experience handling customer service functions.
  • A basic level of PC and Microsoft Office proficiency is necessary.
  • Authorized to work in the United States without sponsorship.
  • Apart from religious observation, must be able to work the following schedule:
  • Monday: OFF
  • Tuesday: 12-8
  • Wednesday: 12-8
  • Thursday: OFF
  • Friday: 12-8
  • Saturday: 12-8
  • Sunday: 12-8

This is a full-time position with a starting salary of $15.00 per hour.



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