Triage Counselor

4 weeks ago

TX United States Magellan Health Full time
Triage Counselor I Job Description

Magellan Health is seeking a highly skilled Triage Counselor I to join our team. As a Triage Counselor I, you will provide critical support to participants through the delivery of triage, assessment, consultation, education, referrals, and non-medical counseling.

Key Responsibilities:
  • Provide participant intake triage and consultation to assess and address participant needs.
  • Offer crisis intervention services and linkage to resources for the appropriate level of care, including community resources.
  • Provide specialty consultation related to special needs, adoption, elder care, adult disability, education, spouse relocation, and transition services.
  • Process and coordinate requests for Critical Incident Response services, Drug Free Workplace cases, and management referrals.
  • Provide education to callers regarding EAP benefits, including vendor resources, and website features.
  • Offer non-medical counseling to eligible participants.
  • Document interactions in real-time to meet qualitative and quantitative performance expectations.
  • Stay current on skills, techniques, and licensure requirements needed to better serve members and help Magellan achieve business and operational goals.
  • Adhere to all contract requirements, team standard operation procedures, and company policies.
Requirements:
  • Master's degree in behavioral health or a related field.
  • Licensure at the independent level.
  • 2+ years of clinical experience after receiving degree.
  • Excellent listening skills and strong customer service skills.
  • Ability to analyze and present issues in a clear, concise, persuasive manner, orally and in writing.
  • Ability to manage caseload and documentation requirements in accordance with standard operating procedures.
What We Offer:

Magellan Health offers a comprehensive benefits package, including health, life, and voluntary benefits, as well as a competitive salary range of $58,440 - $93,500. We are proud to be an Equal Opportunity Employer and a Tobacco-free workplace.

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