Front Desk Manager

4 weeks ago


Mystic, Connecticut, United States Spark by Hilton Mystic Groton Full time
Front Desk Supervisor Job Description

The Front Desk Supervisor plays a vital role in ensuring the smooth operation of our hotel's front desk. This position requires a high level of customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional customer service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Supervise and train front desk staff, ensuring they are knowledgeable about hotel policies, procedures, and services.
  • Monitor and maintain the front desk area, ensuring it is clean, organized, and welcoming to guests.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and excellent guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • At least 2-3 years of progressive experience in a hotel or related field.
  • Previous supervisory experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.

Spark by Hilton Mystic Groton is an equal opportunity employer committed to diversity and inclusion in the workplace.


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