Service Coordinator

4 weeks ago

Jackson, Georgia, United States United Church Homes, Inc. Full time

At United Church Homes, Inc., we are seeking a highly skilled Service Coordinator to join our team in Magnolia Grove. The successful candidate will be responsible for coordinating programs and services to assist clients or residents in maintaining the highest practicable level of independence and physical, mental, and psychosocial well-being.

Key Responsibilities:

  • Assist and educate clients or residents and families to acquire and utilize community services which may be necessary to maintain a self-reliant lifestyle
  • Act as a liaison between community agencies, service providers, and clients or residents; seeking out new services and identifying low-cost providers and/or negotiating discounts
  • Monitor the delivery of services to clients or residents to ensure they are appropriate, timely, and satisfactory
  • Maintain a resource directory of available community services
  • Maintain professional relationships with all clients or residents in the housing community to identify areas of need and make referrals to community agencies as necessary
  • Maintain resident files, including but not limited to intake information, assessment, service referral, and termination information, quarterly review, and follow-up, human or civil rights violations, and resident, family, and provider meeting or communication notes
  • Quarterly Quality Service reviews and follow-up
  • Submit all required reporting data within specified timeframes
  • Network with service providers to maintain necessary relationships and pursue avenues for additional services through private, local, state, and federal sources
  • This position may require some travel for conferences, trainings, and other company events
  • Perform all other duties as assigned or directed

Competencies:

  • Accountability - Ability to accept responsibility and account for his/her actions
  • Analytical Skills - Ability to use thinking and reasoning to solve a problem. Ability to analyze, monitor, and evaluate programs and services
  • Advocacy Skills - Ability to intercede or provide support on behalf of another to accomplish a task
  • Assessment Skills - Ability to synthesize information from residents and the housing community based on comprehensive, multidimensional assessments
  • Communication, Oral - Ability to communicate effectively with others using the spoken word
  • Communication, Written - Ability to communicate in writing clearly and concisely
  • Customer Oriented - Ability to take care of the customers' needs while following company procedures. Provides excellent service to internal and external customers. Ability to establish culturally appropriate relationships
  • Detail Oriented - Ability to pay attention to the minute details of a project or task
  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
  • Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
  • Interpersonal - Ability to get along well with a variety of personalities and individuals. Ability to communicate empathetically. Ability to help enhance residents' motivation for change and cultivate hope while addressing ambivalence and barriers to change
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task

Requirements:

  • Education: Bachelor's Degree in social work - preferred
  • Experience: Two (2) or more years' experience working with social service delivery to elderly population. Working knowledge of resources available in geographic location serving the community
  • Computer Skills: Must be able to proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment
  • Certifications & Licenses: Membership and familiarization with American Association of Service Coordinators helpful
  • Other Requirements: Proven experience in service management or facilitation, including organizing, problem-solving, and advocating; Must be able to read, write, understand, and speak the English language; Must have strong interpersonal and communication skills; Must be able to work closely with residents, family members, legal representatives, and housing community staff; Must function independently, have a high level of flexibility, and personal integrity; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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