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Universal Banking Specialist

2 months ago

Jersey City, New Jersey, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Universal Banker to join our team at M&T Bank. As a Universal Banker, you will be responsible for providing exceptional service to our branch customers and resolving their banking needs in a timely and professional manner.

Key Responsibilities
  • Provide personalized banking solutions to customers, including account opening, loan origination, and transaction processing.
  • Engage with customers to understand their financial needs and provide recommendations for banking products and services.
  • Work closely with branch staff to ensure seamless customer service and resolve operational issues efficiently.
  • Meet and exceed sales and customer service targets, while maintaining a high level of customer satisfaction.
  • Stay up-to-date with banking products, services, and industry trends to provide expert advice to customers.
  • Collaborate with other banking teams to ensure a comprehensive understanding of customer needs and provide solutions that meet their financial goals.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 1 year of retail sales, customer service, or telesales experience.
  • Strong verbal communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing customer needs.
  • Proficiency with internet user-level technology.
  • Ability to travel between branches as needed.
Preferred Qualifications
  • Bilingual skills based on branch needs.
  • Proven sales and referral ability.
Physical Requirements
  • Ability to stand for long periods of time.
  • Prolonged use of hands and fingers.
  • Ability to lift light to heavy objects weighing 5 lbs. to 30 lbs.
  • Ability to read fine print.
  • Ability to interact with customers in an open face-to-face work environment.
Compensation and Benefits

M&T Bank offers competitive compensation and benefits packages to our employees, including a starting hourly rate of $34.29. The successful candidate's compensation will be based on their individual qualifications and experience.