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Universal Banking Specialist

1 month ago

Jersey City, New Jersey, United States M&T Bank Full time

Job Summary:

We are seeking a highly skilled Universal Banker to join our team at M&T Bank. As a Universal Banker, you will be responsible for providing exceptional customer service and sales support to our Consumer and Business Banking customers.

Key Responsibilities:

Educate customers on our banking solutions and make recommendations based on their needs

Engage customers in various ways to bank with us and provide solutions to meet their needs

Explain the criteria used to decide loan applications

Complete servicing-related responsibilities for Consumer and Business Banking customer relationships

Follow the Bank's sales process and provide simplified, customer-focused advice and guidance

Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships

Adhere to established customer service standards and provide a differentiated experience

Actively engage in lobby management and take ownership to solve customer banking needs

Introduce appropriate banking partners when servicing needs present an opportunity for a product solution

Assist and stay current with Consumer and Business Banking AML, BSA, and KYC processes and related activities

Resolve and accurately log all customer complaints in the appropriate system

Review, approve, and help resolve Consumer and Business Banking customer overdrafts

Accurately complete customer transactions

Complete related operational activities required by the assigned branch

Adhere to applicable compliance/operational risk controls

Promote an environment that supports diversity and reflects the M&T Bank brand

Maintain M&T internal control standards

Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Complete other related duties as assigned

Requirements:

High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience

Ability to easily travel between branches on an as needed basis

Strong verbal communication skills

Strong interpersonal skills

Ability to interact with varying customers (consumer to small business)

Ability to effectively handle difficult customer conversations

Well-organized

Proven time management skills

Proven prioritization skills

Ability to work under critical time constraints in a team environment

Proficiency with internet user-level technology

Preferred Qualifications:

Bilingual based on branch needs

Proven referral and/or sales ability

Physical Requirements:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighing 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment