Patient Care Coordinator

2 days ago


Latrobe, Pennsylvania, United States Optum Full time

Unlock a career at Optum, where technology and care come together to improve the lives of millions. As an Associate Patient Care Coordinator, you will play a vital role in delivering exceptional patient service in a dynamic clinical or front office setting.

Salary

The estimated annual salary for this position is $55,000 - $65,000 based on national averages and industry standards.

About the Role

We are seeking a highly skilled and compassionate individual to provide patient-oriented service, perform clerical and administrative duties, and contribute to the delivery of high-quality patient care. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

This full-time position (40 hours/week) requires flexibility to work 24/7, with occasional overtime as needed. Our offices are located at 100 Excela Health Drive, Latrobe, PA, and other outpatient sites in Ligonier, Latrobe Square, and Blairsville.

Responsibilities
  • Communicate directly with patients and/or families to complete registration processes, collecting demographics, health information, and verifying insurance eligibility/benefits
  • Utilize computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness of information
  • Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements
  • Verify insurance coverage, benefits, and create price estimates, reverifications as needed
  • Collect patient co-pays and conduct conversations regarding out-of-pocket financial obligations
  • Identify outstanding balances from previous visits and attempt collection
  • Responsible for collecting data from patients and referring provider offices to confirm scheduled appointments prior to hospital discharge
  • Respond to patient and caregiver inquiries related to routine and sensitive topics, demonstrating compassion and respect
  • Analyze patient data reports and follow up on issues/inconsistencies as necessary
Required Qualifications
  • High School Diploma/GED or higher
  • 1+ years of customer service experience in a hospital, office, or phone support setting
  • Intermediate level of proficiency in typing skills
  • Ability to work a full-time schedule with any shift during a 24-hour, 7-day week (including holidays)
Benefits

As an Associate Patient Care Coordinator, you will enjoy a comprehensive benefits package, including:

  • Paid Time Off (PTO) plus 8 paid holidays
  • Medical Plan options along with participation in a Health Spending Account or Health Savings Account
  • Dental, Vision, Life & AD&D Insurance, Short-term Disability, and Long-Term Disability coverage
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Education Reimbursement and Employee Discounts
  • Employee Assistance Program and Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)


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