Patient Care Coordinator
2 days ago
Unlock a career at Optum, where technology and care come together to improve the lives of millions. As an Associate Patient Care Coordinator, you will play a vital role in delivering exceptional patient service in a dynamic clinical or front office setting.
SalaryThe estimated annual salary for this position is $55,000 - $65,000 based on national averages and industry standards.
About the RoleWe are seeking a highly skilled and compassionate individual to provide patient-oriented service, perform clerical and administrative duties, and contribute to the delivery of high-quality patient care. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
This full-time position (40 hours/week) requires flexibility to work 24/7, with occasional overtime as needed. Our offices are located at 100 Excela Health Drive, Latrobe, PA, and other outpatient sites in Ligonier, Latrobe Square, and Blairsville.
Responsibilities- Communicate directly with patients and/or families to complete registration processes, collecting demographics, health information, and verifying insurance eligibility/benefits
- Utilize computer systems to enter, access, or verify patient data in real-time, ensuring accuracy and completeness of information
- Gather necessary clinical information and process referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements
- Verify insurance coverage, benefits, and create price estimates, reverifications as needed
- Collect patient co-pays and conduct conversations regarding out-of-pocket financial obligations
- Identify outstanding balances from previous visits and attempt collection
- Responsible for collecting data from patients and referring provider offices to confirm scheduled appointments prior to hospital discharge
- Respond to patient and caregiver inquiries related to routine and sensitive topics, demonstrating compassion and respect
- Analyze patient data reports and follow up on issues/inconsistencies as necessary
- High School Diploma/GED or higher
- 1+ years of customer service experience in a hospital, office, or phone support setting
- Intermediate level of proficiency in typing skills
- Ability to work a full-time schedule with any shift during a 24-hour, 7-day week (including holidays)
As an Associate Patient Care Coordinator, you will enjoy a comprehensive benefits package, including:
- Paid Time Off (PTO) plus 8 paid holidays
- Medical Plan options along with participation in a Health Spending Account or Health Savings Account
- Dental, Vision, Life & AD&D Insurance, Short-term Disability, and Long-Term Disability coverage
- 401(k) Savings Plan and Employee Stock Purchase Plan
- Education Reimbursement and Employee Discounts
- Employee Assistance Program and Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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