Lease Operations Specialist

6 days ago


Englewood, Colorado, United States S3 Shared Services Full time
Consumer Loan Servicing Representative Job Description

We are seeking a highly skilled Consumer Loan Servicing Representative to join our team at S3 Shared Services. As a Consumer Loan Servicing Representative, you will play a crucial role in supporting credit union members by processing consumer lease servicing requests. Your main responsibilities will include:

Key Responsibilities:
  1. Process and support all types of consumer loan maintenance requests within established guidelines, policies, and procedures related to account maintenance, transactions, and partner follow-up.
  2. Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services.
  3. Respond to all phone and email inquiries from internal credit union partners, third parties, and external members in a timely, courteous, and professional manner.
  4. Research and resolve any lease servicing compliance issues.
  5. Proactively strive to meet all agreed-upon SLAs.

Requirements & Qualifications:
  • 3 years of customer service experience required.
  • Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA, etc.) preferred.
  • Proficient in Microsoft Office (Word, Excel, Outlook) preferred.
  • Strong communication skills, both verbal and written.
  • Strong customer service skills with a high attention to detail.
  • Must be able to quickly adjust to shifting priorities and act with urgency.
  • Strong analytical skills required with a high degree of accuracy.
  • Aptitude to work independently as well as part of a team.
  • Ability to problem-solve and create out-of-the-box solutions.

Benefits:
  • Group medical, dental, and vision coverage insurance.
  • Generous Paid Time Off.
  • Up to 11 Paid Holidays Per Year.
  • 401(k) With Employer Match and Discretionary Contribution.
  • Employee Referral Program.
  • Wellness Programs.
  • Peer-to-Peer Recognition Program.
  • Salary range commensurate with experience: $45,000-$48,000 per year.

About the Role:
Join us at S3 Shared Services where we value teamwork, a positive attitude, and commitment to excellence. Our goal is to deliver top-notch service to our clients and exceed their expectations.

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