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Cloud Support Engineer

2 months ago

Detroit, Michigan, United States Dynatrace Full time
Job Description

About Dynatrace

Dynatrace is a leading provider of Application Performance Monitoring software, renowned for its innovative approach to performance management in the digital economy.

We're seeking a highly skilled Cloud Support Engineer to join our LMS Operations team, responsible for ensuring the seamless operation and effective utilization of our learning management system.

Key Responsibilities:

  • Cloud Administration: Administer and manage cloud environments to ensure high availability and performance.
  • Cloud Automation: Develop, update, and maintain CloudFormation templates or similar deployment automation scripts to automate infrastructure provisioning and deployment.
  • LMS Administration: Oversee the administration of our Learning Management System (LMS), including user management, content delivery, and system updates.
  • Troubleshooting: Troubleshoot and resolve issues related to cloud automation and LMS system interactions, utilizing logs and observability tools for prompt diagnosis and resolution.
  • Support Ticket Management: Transfer incoming support tickets to the appropriate teams.
  • Collaboration: Collaborate with LMS Engineering R&D to enhance end-user experience.
  • Operational Tasks: Utilize the observability platform (Dynatrace) for operational tasks.

Qualifications:

  • Education: Bachelor's degree in a technology-focused field (e.g., Computer Science, Computer Engineering, Information Systems) or relevant work experience.
  • Experience: Minimum 5 years of experience in a similar role.

Preferred Qualifications:

  • Cloud Administration: Proven experience in cloud administration with AWS, Azure, or GCP.
  • Infrastructure as Code (IaC): Experience with IaC using CloudFormation or Terraform, or configuration management solutions like Ansible.
  • LMS Administration: Strong experience in administering and managing a Learning Management System.
  • Problem-Solving: Excellent problem-solving skills and attention to detail.
  • Communication: Strong communication and collaboration abilities.
  • Teamwork: Experience working with cross-functional teams.
  • Autonomy: Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
  • Certifications: Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified).
  • DevOps Experience: Prior experience in a DevOps environment or DevOps Site Reliability.
  • Scripting Languages: Knowledge of scripting languages such as Python, JavaScript, or Bash.
  • SharePoint, Slack, and Zendesk: Experience with SharePoint, Slack, and Zendesk or equivalent systems.
  • Dynatrace Platform: Prior experience with the Dynatrace Platform is a plus.

Travel Requirements:

  • Travel: 25% or less travel required.