Customer Service Associate

1 week ago


Savannah, Georgia, United States Mass Markets Full time
Customer Service Representative

At Mass Markets, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:
  • Handle Inbound and Outbound Contacts: Respond to customer inquiries in a timely and professional manner, ensuring that their issues are resolved efficiently.
  • Ensure First Call Resolution: Utilize problem-solving skills and effective call handling techniques to resolve customer issues on the first contact.
  • Research and Resolve Issues: Investigate customer complaints and take necessary actions to resolve them, often collaborating with other departments as needed.
  • Document and Process Customer Claims: Accurately document and process customer claims in our systems, ensuring that all necessary information is captured.

We're committed to providing our customers with an exceptional experience, and we're looking for a dedicated and customer-focused individual to help us achieve this goal. If you're passionate about delivering top-notch customer service and have a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity.


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