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Customer Service Associate

2 months ago

Savannah, Georgia, United States Mass Markets Full time
Customer Service Representative

At Mass Markets, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities:
  • Handle Inbound and Outbound Contacts: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Ensure First Call Resolution: Utilize problem-solving skills and effective call handling techniques to resolve customer issues on the first contact.
  • Research and Resolve Issues: Investigate customer concerns, research systems, and coordinate with other departments to resolve issues efficiently.
  • Document and Process Customer Claims: Accurately document and process customer claims in our systems, ensuring seamless customer experience.

We're looking for a customer-focused individual who can provide top-notch service, work well under pressure, and maintain a positive attitude in a fast-paced environment. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you