
Service Operations Manager
5 days ago
We are seeking a highly motivated and experienced Service Manager to lead our Service Center team at Trek Bikes. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and that our service operations are running smoothly and efficiently.
Key Responsibilities- Lead and manage the Service Center team to deliver exceptional customer service and meet or exceed service KPIs.
- Develop and implement service strategies to improve customer satisfaction, reduce costs, and increase efficiency.
- Manage and control service costs, including labor, parts, and overhead expenses.
- Ensure that all service orders are accurate, complete, and delivered on time.
- Train and develop team members to ensure they have the skills and knowledge needed to provide exceptional service.
- Manage and maintain a clean and efficient service department, including inventory management and equipment maintenance.
- Collaborate with the sales team to ensure that customers receive a seamless experience from sales to service.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
- 3+ years of experience in a bicycle service center or related field.
- Proven leadership and management skills, with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, suppliers, and partners.
- Ability to analyze data and make informed decisions to drive business results.
- Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Competitive hourly rate of $27.00.
- Flexible and fun company culture.
- Competitive health care, including PPO and HDHP medical plan options, dental insurance, and vision insurance.
- Flexible Spending Accounts (FSA) and free life insurance.
- Competitive vacation package and 401(k) with match and Employee Stock Ownership Plans (ESOP).
- 12 weeks of maternity leave with 100% pay and paid company holidays.
- Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs) and employee discounts on all products.
Trek Bikes is an Equal Employment Opportunity (EEO) Employer and strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws.
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