Automotive Service Manager

4 weeks ago


New York, New York, United States Monro Muffler Brake Full time
About the Role

The Assistant Manager position is a key role in our automotive retail service and repair stores. As a key holder and manager on duty, you will be responsible for assisting in managing the operations of the store to meet or exceed service standards and achieve Monro's performance and profitability goals.

Responsibilities
  • Schedule guest appointments for efficient optimization of technician abilities in the timely completion of vehicle services/repairs
  • Help achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions
  • Attend to all guest needs in areas of sales, service, complaints, and adjustments
  • Build guest relationships to maximize customer satisfaction, loyalty, and retention
  • Assist technicians in conveying repair and service needs to guests
  • Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest-ready condition
  • Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory
  • Provide direction and oversight to other technicians and assist where needed with services/repairs
  • Assist in organizing the store's workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards
Qualifications
  • High School Diploma or equivalent
  • Minimum of two years retail experience, or the equivalent combination of education and experience
  • Ability to work flexible hours, days, evenings, weekends, and holidays
  • ASE certification and State Inspection License (where applicable) preferred
  • Ability to influence and motivate a team to achieve set goals and objectives
  • Ability to problem solve, manage inventory, merchandising, and customer service
  • Communications skills to effectively communicate with teammates and guests
Benefits
  • Performance-based incentives
  • Paid vacation and holidays
  • Reimbursement for ASE Certifications
  • Reimbursement for State Inspection Licenses, where applicable
  • 401k eligibility immediately upon hire
  • Direct Deposit
  • Employee Discounts
  • Healthcare, Vision, and Dental
  • Employee Access Perks
  • Career Advancement Opportunities


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