Client Relations Specialist

2 weeks ago

Monroeville, Pennsylvania, United States Owens & Minor, Inc. Full time

Company Overview

At Owens & Minor, we play a vital role in the healthcare continuum. As a recognized leader in the industry, we operate numerous facilities nationwide and employ a diverse workforce dedicated to delivering integrated solutions that enhance patient care.

Our Commitment

Our goal is to empower healthcare providers and their patients, and this mission is driven by our dedicated team members.

Employee Benefits

  • Comprehensive medical, dental, and vision coverage from day one
  • 401(k) plan with eligibility after 30 days
  • Employee stock purchase options
  • Tuition assistance programs
  • Opportunities for professional development within a global organization

Position Overview

The Customer Relationship Liaison is responsible for nurturing relationships with existing accounts and ensuring that patients receive the necessary equipment for their home healthcare requirements.

Key Responsibilities

  • Serve as the primary contact for designated accounts.
  • Address customer inquiries, concerns, and complaints promptly.
  • Collaborate with clients and referral sources regarding product offerings and required equipment.
  • Collect and organize all necessary documentation for processing.
  • Manage follow-up activities post account setup.
  • Oversee all transactions related to assigned accounts, including referrals.
  • Ensure all documentation for orders is accurately processed, including service scheduling and billing.
  • Communicate with patients to confirm orders and clarify any financial responsibilities prior to delivery.
  • Assess patient needs and promote relevant company products/services during visits.
  • Proactively identify and resolve potential issues.
  • Troubleshoot concerns with medical groups and related departments.
  • Assist medical groups in understanding available products and services.
  • Support the transition process for members related to capitation changes.
  • Coordinate patient services with healthcare providers.
  • Build and strengthen strategic relationships within healthcare institutions to enhance patient care.
  • Participate in quality assurance and performance improvement initiatives as needed.
  • Conduct timely follow-ups on authorizations to ensure product/service reimbursement.
  • Follow up on outstanding medical necessity forms and prescriptions.
  • Instruct patients on the proper use of medical equipment as permitted by state regulations.
  • Respond to urgent calls and related needs during business hours and on-call.
  • Collaborate effectively with the Customer Care Center and/or Branch Customer Service Team for timely discharges.
  • Utilize a personal vehicle in accordance with job requirements.
  • Set up and deliver home healthcare products and services.
  • Perform additional duties as assigned.

Qualifications

  • High School diploma required.
  • Minimum of 2 years of relevant experience.
  • Must be at least 21 years of age at the time of hire.

Skills and Competencies

  • Proven ability to establish and maintain effective working relationships.
  • Ability to learn and adhere to all personal vehicle operation requirements.
  • Commitment to ongoing training and development to remain qualified for the role.
  • Must reside within the assigned territory.

Certificates and Licenses

  • Valid Driver's License required.

Essential Skills

  • Business Acumen
  • Problem Solving and Analytical Skills
  • Strong Communication Skills
  • Personal Effectiveness and Credibility

Technical Skills

  • Proficiency in Microsoft Office Suite (Access, Excel, PowerPoint, Project, Visio, Word)

Language Proficiency

  • English (reading, writing, verbal)

Mathematical Skills

  • Basic mathematical proficiency with the ability to interpret and develop spreadsheet data.

Physical Requirements

The role requires the ability to perform various physical tasks, including using hands for typing and handling equipment, reaching, kneeling, and communicating effectively. The employee must be able to travel as necessary and may need to lift items up to 40 pounds.

Work Environment

The position involves minimal exposure to hazardous conditions, with a typical noise level ranging from low to moderate. The employee will operate a vehicle in various weather conditions and may be required to adhere to safety protocols.

Note

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

#LI-NT1

  • Client Relations Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Owens & Minor, Inc. Full time

    Company Overview At Owens & Minor, we play a vital role in the healthcare ecosystem. As a leading Fortune 500 organization with numerous facilities nationwide and a diverse workforce, we deliver comprehensive technologies, products, and services that span the entire spectrum of care. Our customers—and their patients—are central to our mission. Our...

  • Client Relations Specialist

    1 week ago

    Monroeville, Pennsylvania, United States Owens & Minor, Inc. Full time

    Company Overview At Owens & Minor, we play a vital role in the healthcare ecosystem. As a leading Fortune 500 organization with numerous facilities nationwide and a diverse workforce across the globe, we deliver comprehensive technologies, products, and services throughout the entire spectrum of care. Our customers—and their patients—are central to...

  • Client Support Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Compunetix Full time

    Are you seeking a flexible full-time position or additional income opportunities? Do you prefer working during the day and are uncertain about your options? We have the solutions you need.If you possess a bachelor's degree and are adept with technology, we invite you to explore an exciting role with us.Compunetix is a prominent provider of audio and video...

  • Customer Relations Coordinator

    2 weeks ago

    Monroeville, Pennsylvania, United States Allegheny Petroleum Products Inc Full time

    Job OverviewPosition Summary:The Customer Relations Coordinator plays a crucial role in ensuring exceptional service delivery while supporting the sales team. This position encompasses two primary functions: 1) delivering outstanding customer service as part of the customer support team, and 2) providing both tactical and strategic support to the sales team...

  • Investment Planning Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Northwestern Mutual Full time

    Job OverviewThe Investment Planning Specialist collaborates with financial advisors to provide clients with comprehensive financial solutions through a detailed planning methodology that encompasses both risk management and investment strategies.Key ResponsibilitiesCore responsibilities include, but are not limited to:Foster and reinforce a culture of...

  • Private Client Financial Advisor

    4 days ago

    Monroeville, Pennsylvania, United States Citizens Full time

    Job SummaryCitizens is seeking a skilled Private Client Financial Advisor to join our team. As a key member of our financial services team, you will be responsible for providing tailored financial advice and solutions to our clients.Key ResponsibilitiesClient Relationship Management: Develop and maintain strong relationships with existing and prospective...

  • Nutrition Care Specialist

    4 days ago

    Monroeville, Pennsylvania, United States Highmark Health Full time

    Job SummaryWe are seeking a highly skilled Nutrition Care Specialist to join our team at Highmark Health. As a key member of our healthcare team, you will be responsible for providing expert nutrition care to patients, developing and implementing personalized nutrition plans, and educating patients and staff on healthy eating habits.Key...

  • Mobile MRI Imaging Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Supplemental Health Care Full time

    Supplemental Health Care is currently seeking a Mobile MRI Imaging Specialist for a travel assignment.Position Overview & RequirementsSpecialty: MRI Imaging SpecialistDiscipline: Allied Health ProfessionalDuration: 13 weeksEmployment Type: TravelPosition Details:Supplemental Health Care collaborates with healthcare facilities to recruit skilled MRI Imaging...

  • Chemist II

    6 days ago

    Monroeville, Pennsylvania, United States Volt Full time

    Job Summary:Volt is seeking a highly skilled Chemist II to join our team as a Laboratory Operations Specialist. In this role, you will be responsible for safely and efficiently operating equipment to complete various stages of chemical processing.Key Responsibilities:Operate equipment to prescribed instructions in the kilo lab to complete various stages of...

  • Esthetician - Skincare Specialist

    4 days ago

    Monroeville, Pennsylvania, United States Massage Envy Full time

    About the RoleWe are seeking a skilled and passionate Esthetician to join our team at Massage Envy Monroeville. As a Skincare Specialist, you will be responsible for providing exceptional skin care services to our clients, ensuring they feel confident and beautiful in their own skin.Key ResponsibilitiesPerform high-quality skin care services, including...

  • Vehicle Cleaning Specialist

    1 week ago

    Monroeville, Pennsylvania, United States Enterprise Mobility Full time

    Position OverviewEnterprise Mobility is in search of a diligent and responsible individual to join our team as a full-time Vehicle Cleaning Specialist.This role offers a competitive hourly wage and provides a consistent full-time schedule.We provide:- Paid time off- A reliable 40-hour work week- Employee discounts- Retirement savings plan with 401k matching-...

  • Traveling CT Imaging Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States MedPro Healthcare Allied Staffing Full time

    Position Overview:MedPro Healthcare Allied Staffing is actively seeking a dedicated traveling CT Imaging Specialist for a temporary assignment. This role is essential in providing high-quality imaging services within various healthcare settings.Job Details:Specialty: CT Imaging SpecialistDiscipline: Allied Health ProfessionalEmployment Type:...

  • Local Vehicle Transport Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Enterprise Mobility Full time

    Position OverviewEnterprise Mobility, which encompasses the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is recognized as one of the premier workplaces in the industry.The Enterprise brand is in search of a responsible and dedicated individual to fill the role of a part-time Local Vehicle Transport Specialist.Key...

  • Local Vehicle Transport Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Enterprise Holdings Full time

    Position Overview:Enterprise Holdings, a leader in the automotive rental and leasing industry, is seeking a reliable and dedicated individual to join our team as a part-time Local Vehicle Transport Specialist.This role involves the crucial task of relocating and positioning vehicles across various designated locations for maintenance, transportation, and...

  • Skin Care Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Massage Envy Full time

    Position Overview:Join a Team Where Your Skills ShineAre you passionate about enhancing clients' natural beauty? As a skin care specialist, you have the unique opportunity to transform the lives of clients through your expertise. At our franchise, we foster an environment that encourages you to excel both professionally and personally.Benefits &...

  • Electronics Testing Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Compunetix, Inc. Full time

    About Compunetix, Inc.Compunetix is a premier provider of advanced electronic solutions, recognized for our extensive global deployment of digital collaboration platforms within the communication sector. We are at the forefront of developing integrated VoIP, voice, video, and data collaboration and conferencing applications.Position OverviewWe are currently...

  • Vision Care Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Visionworks Full time

    About Us: At Visionworks, we are dedicated to restoring the essence of care in the vision care sector. We seek enthusiastic individuals who can embody our brand's spirit. Whether you are the friendly voice on the phone or the warm smile greeting patients, we value those who are committed to helping customers look and see their best. Compensation: Part Time...

  • Marketing Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States ExpenseAnywhere Full time

    ExpenseAnywhere is seeking a driven and experienced Marketing Professional to contribute to our dynamic team. As a key player, you will support a wide range of marketing initiatives, ensuring the successful execution of campaigns and strategies. We are a global leader in cloud-based Corporate Spend Management Automation, providing cutting-edge technology...

  • Vehicle Cleaning Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States Enterprise Mobility Full time

    Position OverviewEnterprise Mobility is currently seeking a dedicated and responsible individual to fill the role of a full-time Vehicle Cleaning Specialist.This position offers a competitive hourly wage and provides a consistent full-time schedule of 40 hours per week.Benefits Offered:- Paid time off- Employee discounts- Retirement savings plan, including...

  • Pharmacy Billing Specialist

    2 weeks ago

    Monroeville, Pennsylvania, United States CVS Health Full time

    Join CVS HealthAt CVS Health, we are united by a common mission: to bring our heart to every moment of your health. This mission drives our dedication to providing enhanced, human-centered healthcare in a rapidly evolving landscape.Our core values, embodied in our Heart At Work BehaviorsTM, emphasize that the manner in which we deliver our services is as...