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Retail Operations Manager

2 months ago

Henderson Nevada, United States REI (Recreational Equipment Inc.) Full time
Job Summary

We are seeking a highly skilled Shop Service Manager to lead our shop team and drive our shop program. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences and achieving service goals.

Key Responsibilities
  • Drive business growth by owning and leading the customer and employee experience.
  • Handle training, coaching, recognition, and performance management of the shop team.
  • Recruit and hire a diverse, technical workforce.
  • Train, certify, and build engaged teams to carry out shop service functions.
  • Manage the throughput of shop work to meet customer demand and REI expectations.
  • Drive workflow productivity while maintaining or improving quality to meet customer needs.
  • Keep shop equipment maintained, organized, and accessible for safe and reliable operation.
  • Build awareness of REI's shop program through community engagement.
  • Develop and deploy store-level shop strategy with Store Manager and Regional Shop Specialist.
  • Build teams through effective employee development, involvement, and communication.
Requirements
  • 3+ years of successful retail management experience.
  • Successful completion of required training/certifications in the role.
  • 2-4 years of previous bike and/or ski shop experience or equivalent/transferable skills.
  • Sets standards and holds team members accountable to service goals.
  • Enjoys communicating and building relationships, both inside and outside the organization.
  • Uses business understanding, innovative thinking, and sound judgment to solve problems.
  • Produces quality work by setting effective goals and establishing priorities.
  • Open to feedback and other viewpoints in the spirit of supporting the business.
About REI

At REI, we believe the outdoors is for all. We are committed to becoming a more inclusive and diverse organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day, you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life.