Help Desk Technician Tier 2

1 month ago


La Verne, California, United States Bowman Williams Full time
Help Desk Technician Tier 2 Job Description

We are seeking a skilled Help Desk Technician Tier 2 to join our team at Bowman Williams. As a Help Desk Technician Tier 2, you will play a critical role in providing technical support to our clients, resolving complex technical issues, and maintaining their IT environments.

Key Responsibilities:
  • Provide technical support for Microsoft core business applications, including Windows 10, Windows Server, O365, and Azure.
  • Support services for Microsoft-related technologies, including Cisco Meraki and Ubiquiti network equipment.
  • Configure and troubleshoot network equipment, including Access Points, routers, switches, and firewalls.
  • Provision and install hardware and software for user workstations, servers, and other IT-based appliances.
  • Implement and support remote access solutions, including VPN and Terminal Services.
  • Develop proficiency in scripting with Power Shell and managing cloud and virtualization technologies, such as VMware vSphere, Microsoft Hyper-V, and Azure Cloud.
Requirements:
  • Previous MSP experience.
  • Strong technical skills and knowledge of Microsoft technologies.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent communication and problem-solving skills.
Benefits:
  • Health, dental, and vision insurance.
  • PTO, sick days, and paid holidays.
  • Paid training and certification reimbursement.
  • Increased salary for each passed certification.
  • 401(k) with company match.
  • Internal growth opportunities.
  • Cell phone reimbursement.
  • Mileage reimbursement.


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