Service Technician

1 month ago


La Mirada, California, United States Securitas Electronic Security Full time
Job Title: Service Technician I

At Securitas Electronic Security, we are seeking a highly skilled and motivated Service Technician I to join our team. As a Service Technician I, you will play a critical role in ensuring the smooth operation of our security systems and providing exceptional customer service.

Key Responsibilities:
  • Respond to trouble tickets to ensure application uptime and system performance
  • Diagnose and resolve application issues, both individually and as part of a team
  • Perform preventative maintenance tasks to maximize application availability and identify system faults
  • Document all system modifications through a digital change control tracking system
  • Produce high-quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both technical and non-technical audiences
  • Perform pre-deployment end-to-end testing of all upgrades and major modifications
  • Install software upgrades and major modifications on-site
Requirements:
  • High school diploma or equivalent required
  • Familiarity with installing and troubleshooting low-voltage equipment
  • Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
  • Strong working knowledge of Microsoft Office
  • Excellent written and verbal communication skills
  • Working knowledge of network communications and IP addressing
  • Excellent problem-solving and analytical skills
  • Excellent time management skills
  • Positive attitude and strong work ethic
  • Certifications in enterprise-grade CCTV and access control systems a plus
What We Offer:
  • Comprehensive benefits package, including medical, dental, vision, and life insurance
  • 401(k) with 60% match up to 6% of salary
  • Company-paid short-term and long-term disability
  • Company-paid vacation, holiday, and sick time
  • Company vehicle and cell phone
  • Industry-leading certification program and company training
  • Exceptional growth opportunities
  • Wide variety of employee discounts on travel, equipment, and more

We are an equal opportunity employer committed to a diverse workforce and proud to demonstrate our core values of Integrity, Vigilance, and Helpfulness daily to our customers and the communities we serve.


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