Healthcare Navigator
3 days ago
Accolade is a leading healthcare company that provides personalized healthcare experiences to millions of people and their families. Our mission is to help every person live their healthiest life by connecting them with the right care at the right time.
Role OverviewThe Care Advocate Coordinator will serve as the front-line service delivery team member, supporting our members in navigating healthcare. This role is a critical part of our team, and we're looking for someone who is passionate about delivering exceptional member experiences.
Key Responsibilities- Provide personalized and exceptional member experiences through inbound and outbound calls in our fast-paced contact center environment.
- Act as an advocate and have a member-obsessed approach in each interaction, truly caring about our members and creating value for them.
- Critical thinking and empathizing with members to drive the right level of care.
- Active listening and probing to determine patient issues and concerns to resolve or escalate.
- Identify when and how to connect with the right internal clinical resource.
- Leverage technology and internal resources to help understand the members' path, actions, and next steps.
- One year of experience working in the healthcare industry and/or receptionist, customer service, or call center experience.
- High school diploma / GED.
- Familiarity working with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred.
- CRM experience (i.e. Salesforce, Zendesk) preferred.
- Reasonable understanding of apps and how to navigate the Android and iPhone systems.
- Comprehensive medical, dental, vision, life, and disability benefits.
- HDHP medical plan with generous employer contributions towards an HSA.
- 401(k) Retirement Plan with matching employer contributions.
- Paid Time Off.
- Generous Holiday Schedule + 5 floating holidays.
- 18 weeks of paid parental leave.
- Subsidized commuter benefits programs.
- Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger.
- 1 Volunteer day per year.
- Employee Stock Purchase Plan (ESPP) w/ employee discount.
We're committed to building a workplace where all can grow and thrive. We live our core values: Member Obsessed, Be Fearless, Stronger Together, Genuine Care, Embrace Reality, and Relentless Execution.
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