Part Time Retail Shift Lead

2 weeks ago

Plano, Texas, United States 5.11 Tactical Full time

Job Summary: We are seeking a highly motivated and experienced Retail Shift Lead to join our team at 5.11 Tactical. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, building and maintaining customer relationships, and achieving store sales goals.

Responsibilities:

1. Deliver Overall Brand Experience:

  • Directs and models 5.11's Values, Mission, and Service standards, providing an elevated customer experience.
  • Works closely with 5.11 Tactical Merchandising team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
  • Leads and delegates merchandise processing, replenishment, and recovery of sales floor to brand standards.
  • Ensures all alterations and embellishments are executed according to department specs.
  • Models an efficient and satisfying cash-wrap experience.
  • Ensures housekeeping duties are completed to maintain a neat, clean, and professional store experience.
  • Monitors and follows up on sales goals, sales plans, and sales budgets to optimize profit.
  • Assists with reductions, price changes, and transfers.
  • Unloads delivery truck, receives, opens, and unpacks merchandise and labels merchandise with security tags.
  • Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety.
  • Has working knowledge and oversees use of all Company systems in store.

2. Build Customer Relationships:

  • Creates an environment that maintains a 100% focus on the customer.
  • Models selling behaviors to build customer relationships and brand loyalty.
  • Models and supports use of store tools and systems to nurture customer relationships.

3. Achieve Results:

  • Accountable for store and individual sales goals.
  • Helps to attract, recruit, hire, and train high-caliber leadership service specialists.
  • Helps to assess team's performance and provides feedback using both informal and formal methods. Ensures all team members are working together to create a positive environment and resolves issues.
  • Writes and flexes store labor schedule.
  • Helps manage store controllable expenses.
  • Protects the assets of the store through implementation of loss prevention practices.

Qualifications:

To perform the job successfully, an individual should have the following credentials:

  • Bachelor's or Associate's Degree and/or 2-4 years of retail experience – apparel preferred.
  • Previous retail management or supervisory experience.
  • Proven ability to provide a superior customer experience and drive customer loyalty.
  • Proven ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Schedule flexibility to include evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
  • While performing the duties of this job, the employee is regularly required to stand, lift, walk, and reach overhead.
  • Must occasionally lift and/or move up to 15 pounds.
  • Ability to use a POS system.

Our Values:

At 5.11, we embrace a high-energy culture built upon our values of Service, Unity, Impact, and Tenacity.

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