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Assistant Manager Outlets Operations Lead
2 months ago
Evermore Orlando Resort is a cutting-edge, 1,100-acre resort located adjacent to Walt Disney World, featuring a unique blend of upscale vacation rental homes, flats, and villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons.
The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings.
Key Responsibilities:- Lead the day-to-day Food & Beverage operations in the assigned indoor and outdoor outlets.
- Implement all training programs and SOP's for all venues.
- Help to execute all training programs with venue managers for all staff pre-opening.
- Assist with recruitment, training, and scheduling of all outlet staff.
- Ensure compliance with state, federal, and local regulations for all F&B outlets.
- Organize and oversee the opening of multiple venues with a planned coordinated opening.
- Oversee operational, financial and developmental training for all staff.
- Execute pre-opening and opening strategy plans, including restaurant floor plans and set up.
- Conduct scheduled inventory for food & alcohol and retail supplies. Work with resort purchasing manager as applicable.
- Develop and enforce cash handling, credit cards, house accounts, and other internal billing policies with the accounting department.
- Implement F&B operating software, interface accounting programs and other resort computer programs.
- Investigate and resolve internal and customer concerns immediately by involving only those necessary to achieve positive results for the resort and customer.
- Hold staff accountable for maintaining service standards.
- Create a departmental recognition program for delivering great service to our guests.
- Identify secret shopper program to solicit feedback on random shops. Monitor and social media and assist in deploying social media strategies as applicable.
- Monitor guest feedback scores/comments and address accordingly.
- Positively and proactively collaborate with other department leaders to ensure we meet the organization's goal and successful resort opening.
- Attend and conduct meetings as required both within the department and within the property's organizational structure.
- Plan and conduct team member department meetings including daily huddles and uniform checks.
- Promote and practice Evermore's culture and establish a positive, inclusive work environment and ensure the resort's brand is not compromised.
- Respond to any reasonable task assigned by upper management or ownership.
- Four-year college degree or equivalent Food & Beverage outlets management experience.
- 4-6 years of hospitality experience, customer service focus, pre-opening experience preferred.
- Food, alcohol, and safety certifications under FL requirements.
- Experience working with inventory management and controls.
- Excellent management and supervisory skills.
- Strong written and verbal communication skills.
- Proven organizational and time management skills.
- Excellent communication and interpersonal skills; ability to interact with a wide range of people.
- Able to read and understand financials and budgets with a high level of understanding of key industry KPI's and drivers.
- Outstanding organizational and problem-solving skills.
- Ability to multi-task in a fast-paced environment.
- Inspired always to lead Evermore brand and team member values.
- Capable of performing the role in a busy work environment.
- Proficient in reading safety procedures and operating guidelines.
- Valid Florida Driver's License with an acceptable driving record.
- Proficient in Google Business & Microsoft Office Suite or similar software.
- Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).
- Must stay current with resort operations and food & beverage trends.
- Able to safely lift, pull and push up to 25 pounds.
- Able to stand, walk, stoop, kneel, bend, and reach.
- Subject to environmental conditions, work activities can occur inside and outside.
