Customer Service Director
1 week ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and maintaining the highest standards of hotel operations.
Key Responsibilities- Guest Service
- Provide exceptional guest service, ensuring that all guests feel welcome and valued.
- Respond promptly to guest inquiries and resolve any issues in a professional and courteous manner.
- Hotel Operations
- Supervise and coordinate the activities of the front desk team, ensuring that all tasks are completed efficiently and effectively.
- Monitor and maintain the cleanliness and organization of the front desk area, ensuring that it is always presentable and welcoming.
- Team Management
- Lead and motivate the front desk team, providing guidance and support to ensure that they are able to perform their duties to the highest standard.
- Conduct regular performance reviews and provide feedback to team members, helping them to identify areas for improvement and develop their skills.
- Administrative Tasks
- Process guest folios and handle payments, ensuring that all transactions are accurate and up-to-date.
- Maintain accurate records and reports, providing regular updates to management on hotel operations and guest satisfaction.
- Experience
- Minimum one year experience in a similar position, preferably in a hotel or hospitality environment.
- Prior supervisory experience is highly desirable.
- Skills
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Education
- High school graduate or equivalent, with some college education preferred.
- Language
- Bilingual English/Spanish is highly desirable.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across the United States and internationally. We are committed to providing exceptional guest service and maintaining the highest standards of hotel operations, and we are seeking a highly skilled and experienced Front Desk Supervisor to join our team.
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