IT Support Services Supervisor

3 weeks ago


Mountain View, California, United States GEGI LLC Full time

We are seeking a highly skilled IT Support Services Supervisor to join our GEGI LLC team. As a key member of our support team, you will be responsible for overseeing the day-to-day operations of our customer services team and ensuring that customer service issues are resolved quickly and efficiently.

About the Role

The ideal candidate will have a minimum of 2 years of experience as a Customer Care Specialist in IT and IT-related areas, strong communication skills, and a high level of self-motivation. You will work closely with our development team to resolve technical issues and provide top-notch support to our customers.

Responsibilities
  • Monitor and improve working processes to increase efficiency in customer service operations
  • Develop and implement process improvements to enhance the customer service experience
  • Create reports on customer feedback or satisfaction to help identify areas for improvement
  • Coordinate with other departments to ensure that customer service issues are resolved quickly and efficiently
What We Offer
  • Timely wages in USD
  • 20 paid weekends (10 federal holidays and 10 PTO days)
  • Friendly Russian-speaking team (support and developers)
  • Remote work opportunities

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience.



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