Senior Night Audit Professional

6 days ago


Columbia, South Carolina, United States Hotel Equities Full time
Job Overview

We are seeking a highly skilled Senior Night Audit Professional to join our team at the Sheraton Columbia Hotel in Columbia, South Carolina.

About the Role

This is a critical position that requires excellent communication and problem-solving skills. As a Senior Night Audit Professional, you will be responsible for providing exceptional customer service, resolving guest complaints, and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Check guests in, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Upsell rooms where possible to maximize hotel revenue.
  • Answer, record and process all guest calls, messages, requests, questions or concerns.
  • Record guest preferences in the system.
  • Check guests out, including resolving any late or disputed charges.
  • Accurately process all cash and credit card transactions using established procedures.
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.

The ideal candidate will have a high school diploma or equivalent, experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards, and basic computer skills to operate various property management and reservations systems.



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