Call Specialist
3 days ago
HeadQuarters Kansas is a leading organization in the movement to prevent suicide and build resilience in Kansas. Founded in 1969, we provide a dynamic combination of crisis and counseling services, training, advocacy, and awareness initiatives to inform healthy choices and inspire hope. Our mission is to create safer communities where every Kansan can find the connections they need to live healthy, hopeful, and resilient lives.
Position SummaryCall Specialists play a vital role in our crisis and emotional support services, providing a lifeline to Kansas communities. As an employee of HeadQuarters Kansas, you will be part of a team that is dedicated to reducing suicide and building resilience. This is a part-time, hourly paid position with a flexible schedule, working on-site in our call center.
Essential Duties- Answer the National Suicide Prevention Lifeline and local crisis lines using crisis counseling skills and a philosophy of care.
- Provide telephone-based crisis intervention to callers, using reflective listening skills, de-escalation, assessment of risk, safety planning, follow-up, care linkage, and referral to resources.
- Assess callers for imminent risk in accordance with the 988 Suicide & Crisis Lifeline Policy for Helping Callers at Imminent Risk of Suicide.
- Complete call documentation in a timely and quality manner, while monitoring the quality and completeness of documentation of peers and volunteer counselors.
- Participate in organizational events to promote connectedness within the organization and the broader community.
- Handle incoming calls effectively to ensure timely speed of answer and target answer rate.
- High school diploma or equivalent.
- 18 years of age or older.
- Proficiency in English written and oral language skills.
- Excellent communication skills, written and verbal.
- Must pass State & Federal criminal background checks.
- Bi-lingual with emphasis on oral skills.
- Completion of Applied Suicide Intervention Skills Training (ASIST).
- Previous experience in conflict resolution.
This is a part-time hourly paid position with a starting pay of $20.00 per hour. Part-time employees are eligible for benefits.
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