Restaurant Operations Manager

{"Responsibilities": {"People": {"Performance Management": "Lead and develop a high-performing team by setting clear goals, providing regular feedback, and coaching employees to achieve exceptional results.", "Hiring & Retaining Talent": "Recruit, select, and retain top talent by identifying and developing future leaders, and fostering a positive work environment that encourages employee growth and engagement.", "Leadership & Coaching": "Develop and implement effective leadership strategies to drive business results, and provide coaching and mentoring to employees to enhance their skills and performance.", "Training & Development": "Design and deliver comprehensive training programs to equip employees with the knowledge, skills, and competencies required to excel in their roles.", "Customer": {"Guest Service & Atmosphere": "Create a welcoming and engaging atmosphere that exceeds customer expectations, and ensure that every guest interaction is positive and memorable.", "Guest Satisfaction": "Monitor and improve guest satisfaction by gathering feedback, addressing concerns, and implementing changes to enhance the overall customer experience.", "Food & Beverage Quality": "Ensure that all food and beverages meet the highest standards of quality, presentation, and taste, and maintain a clean and safe environment for food preparation and service.", "Menu & Product Launches": "Develop and implement new menu items and promotions that drive sales, increase customer engagement, and enhance the overall dining experience.", "Financials": {"Deliver Results": "Drive business growth by setting and achieving sales targets, managing labor costs, and controlling expenses.", "Planning & Execution": "Develop and implement effective business plans, and execute strategies to achieve business objectives.", "Inventory Control/P&L": "Manage inventory levels, control costs, and maintain accurate financial records to ensure the financial health of the business.", "Standards": {"Responsible Alcohol Service": "Ensure that all employees are trained and certified to serve alcohol responsibly, and maintain a safe and respectful environment for guests.", "Food Safety/Sanitation": "Maintain a clean and safe environment for food preparation and service, and ensure that all food handlers are trained and certified in food safety and sanitation.", "Hooters Girl Image": "Maintain the Hooters brand image by ensuring that all employees adhere to the company's dress code, grooming standards, and behavior expectations.", "Facility Maintenance & Cleanliness": "Maintain a clean and safe environment for guests and employees, and ensure that all facilities are well-maintained and up-to-code.", "Safety & Security": "Ensure that all employees are trained and certified in safety and security procedures, and maintain a safe and secure environment for guests and employees.", "Scheduling & Staffing": "Manage employee schedules, staffing levels, and time-off requests to ensure that the business is adequately staffed and that employees have a healthy work-life balance.", "Proper Cash Handling": "Ensure that all cash handling procedures are followed accurately and efficiently, and maintain accurate financial records.", "Team Building": "Foster a positive and inclusive work environment by promoting teamwork, communication, and collaboration among employees.", "Manage Vendor Relationships": "Develop and maintain strong relationships with vendors, suppliers, and partners to ensure that the business receives the best possible products and services.", "To Go Service & Catering": "Develop and implement effective to-go and catering services that meet customer needs and drive sales.", "Local Store/Grassroots Marketing": "Develop and implement local marketing strategies that drive sales, increase customer engagement, and enhance the overall brand image.", "Qualifications": {"High School Diploma/GED": "High school diploma or equivalent required.", "2+ years of full service restaurant management experience in a complex & fast paced environment": "2+ years of experience in full-service restaurant management, preferably in a complex and fast-paced environment.", "Successfully completed food safety/sanitation training": "Food safety and sanitation training required.", "Must be 21 years of age or older": "Must be at least 21 years old.", "Knowledge, Skills, Abilities": {"Basic knowledge in Microsoft Word and Excel": "Basic knowledge of Microsoft Word and Excel required.", "General knowledge in full service restaurant operations/hospitality industry": "General knowledge of full-service restaurant operations and the hospitality industry required.", "Strong organization and planning skills": "Strong organizational and planning skills required.", "Strong operational skills in a customer-service & hospitality environment": "Strong operational skills in a customer-service and hospitality environment required.", "Strong coaching skills": "Strong coaching skills required.", "Intermediate mathematical computations skills": "Intermediate mathematical computation skills required.", "Ability to communicate clearly and concisely, both orally and in writing": "Ability to communicate clearly and concisely, both orally and in writing required.", "Ability to build relationships at all levels": "Ability to build relationships at all levels required.", "Ability to handle confidential and sensitive information": "Ability to handle confidential and sensitive information required.", "Ability to manage changing priorities": "Ability to manage changing priorities required.", "All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters": "All applicants must have a valid ServSafe alcohol certification and any other legally required certification prior to beginning work.", "The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment": "Applicant will not be compensated for training required to obtain certification.", "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply": "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity.", "All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters": "All applicants must have a valid ServSafe alcohol certification and any other legally required certification prior to beginning work.", "The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment": "Applicant will not be compensated for training required to obtain certification.", "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply": "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity."}