Security Operations Specialist

1 month ago


New York, New York, United States 100 The Gap, Inc. Full time
About the Role

As a Security Operations Specialist at 100 The Gap, Inc., you will be an integral part of our team responsible for maintaining a safe and secure environment within our stores. This role requires a strong sense of responsibility, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Monitor customer entrance/exit points to prevent loss and safety issues.
  • Provide a high level of visible presence on the sales floor to deter potential security breaches.
  • Greet customers and provide exceptional service while maintaining a professional demeanor.
  • Maintain physical security of the store by ensuring all protocols are followed.
  • Assist leadership in handling escalated customer situations and support Asset Protection Coordinators during external shoplifting apprehensions.
What You'll Do

You will be responsible for promoting awareness among business partners about available resources, such as the Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, and Safety trainings. Additionally, you will create and maintain awareness by promoting these resources and supporting awareness of store safety standards.

Who You Are

We are looking for a highly motivated individual who is able to prioritize tasks effectively, manage multiple responsibilities, and communicate complex information clearly. If you have experience in customer service and/or a high-pressure, multitask environment, we encourage you to apply for this role.



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