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Interior Design Consultant

1 month ago

Port Charlotte, Florida, United States La-Z-Boy Inc. Full time
Job Summary:

We are seeking a highly skilled and experienced Interior Design Consultant to join our team at La-Z-Boy Inc. As a key member of our sales team, you will be responsible for designing and creating comfortable and functional environments that meet our clients' lifestyle, taste, and budget.

Key Responsibilities:
  • In-Home Design:
    • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations as well as the benefits of a professional installation service.
    • Execute and champion the In-Home Design process per company guidelines.
    • Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program.
    • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
    • Responsible to support design-related functions in the store and maintain an up-to-date customized portfolio including before and after pictures of previous In-Home design projects.
  • Sales Culture and Promotions:
    • Drive sales to consistently achieve established In-Home program sales goals.
    • Team with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store sales.
    • Maximize store promotions, marketing initiatives, and grassroots programs.
    • Maintain strong knowledge of features and benefits of existing and new product line.
    • Meet established goals as set by management.
  • Customer Experience Excellence:
    • Set the highest standard for customer care.
    • Meet and greet customers that come into the store.
    • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products.
    • Make sound business decisions to deliver customer satisfaction and promote team environment.
  • People Development:
    • Train, coach, and develop Design Associates on product knowledge and selling skills to achieve store sales goals.
    • Assist with training, coaching, and developing the selling team.
    • Create a positive and exciting working environment for all store associates.
    • Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent.
    • Utilizes Company resources to keep associates up to date on product knowledge, selling skills, and operational efficiencies.
    • Leads with the highest ethical standards and demands the same from their teams.
    • Ensures associates are provided the necessary tools to perform job responsibilities.
    • Coach and counsel team based on results.
    • Maintain a positive working relationship with all store associates.
  • Store Standards / Operations:
    • Effective manager on Duty (MOD).
    • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.
    • Adhere to general store operational procedures and guidelines.
    • May be responsible for opening and closing of the store.
    • Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery.
    • Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
    • Show a sense of urgency, enthusiasm, and excitement with the staff and customers.
    Minimum Job Requirements:
    • Bachelor's degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role.
    • CIDA accreditation and/or ASID membership preferred.
    • Experience in using floor and space planning applications.
    • Previous selling experience strongly preferred.
    • Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint.
    • Experience in using floor and space planning applications.
    • Knowledgeable of general principles of home decor and design (i.e., furniture, carpet, draperies, and color schemes).
    • Excellent communication skills, customer service skills, and organizational skills.
    • Strong interpersonal skills to effectively communicate and build rapport.
    • Ability to effectively manage time and conflicting priorities.
    • Ability to work effectively and productively with others as a team.
    • Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.
    • Initiative to meet assigned goals, missions, and objectives.
    • Strong attention to detail.