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Technical Service Advisor
2 months ago
Job Title: Customer Service Representative
Job Overview: The Customer Service Representative plays a vital role in enhancing and sustaining customer relationships. This position involves managing the order process, tracking shipments, providing routine quotes and pricing, and escalating inquiries when necessary. Unlike typical call center roles, this position offers daily challenges and opportunities for learning about products while fostering customer connections. The ideal candidate will possess a strong mechanical aptitude or a passion for hands-on work.
Key Responsibilities:
- Deliver precise product information, including pricing, availability, and lead times to meet customer needs.
- Direct complex customer inquiries to the appropriate service representative for resolution.
- Generate quotes and sales orders using the primary business system software.
- Access supplier internet portals to gather current product details.
- Follow up with customers to provide updated delivery dates and order statuses.
- Adhere to established work processes.
- Escalate issues to the relevant management or technical teams.
- Maintain accurate customer information, including contacts and order preferences.
- Perform additional duties as required.
Required Skills and Qualifications:
- Strong verbal and written communication skills, with the ability to understand requests and accurately process sales orders.
- Proficiency in Microsoft Office Suite, particularly Outlook for communication with customers and vendors.
- Ability to effectively utilize internet resources to obtain necessary information.
- Basic knowledge of distribution or manufacturing software related to sales order entry, inventory status, and customer account management; experience in an Oracle environment is preferred.
- Proven ability to deliver high-quality customer service in a fast-paced, high-volume environment.
- Capacity to prioritize tasks with minimal supervision.
- Some familiarity with industry-specific products is preferred, along with a willingness to learn.
Education:
- High school diploma or GED.
- Bachelor's degree or equivalent education and experience is preferred, particularly in Industrial Distribution.
Experience:
- One to three years of customer service experience, preferably in a call center setting.
- Experience in customer service within industrial distribution or a technical field is preferred.
Physical Requirements: The role is primarily sedentary, requiring extended periods of sitting or standing. Occasional movement may be necessary to transport items weighing no more than 15 pounds.
Equal Opportunity Employer: Womack Machine Supply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other status protected by applicable law.
