Guest Experience Specialist
4 days ago
Job Description: As a Guest Experience Specialist, you will be responsible for creating memorable experiences for our guests through exceptional service, attention to detail, and a positive attitude. Your primary focus will be on check-in and check-out processes, including greeting guests, processing payments, and resolving any issues that may arise during their stay.
Responsibilities:
- Welcome and check-in guests, ensuring a seamless and efficient process.
- Facilitate guest departure, close accounts, and open rooms for the next sale.
- Process cash transactions and maintain accurate records.
- Respond to guest inquiries, resolve issues, and provide exceptional customer service.
Requirements:
- High School diploma or equivalent required.
- No experience necessary, but prior customer service experience preferred.
- Must have strong math skills, knowledge of standard cash handling procedures, and proficiency in computerized cash register systems.
- Must be fluent in oral and written English and possess excellent communication skills.
- Must be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Benefits: Competitive salary, comprehensive benefits package, and opportunities for career advancement.
Estimated Salary: $45,000 - $55,000 per year.
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