Guest Experience Specialist

4 days ago


Oceanside, California, United States Sage Hospitality Full time
About Us: At Sage Hospitality, we pride ourselves on delivering unrivaled hospitality experiences to our guests. Our team members are the driving force behind our success, and we are seeking a skilled Guest Experience Specialist to join our front desk team at SpringHill Suites, Oceanside.

Job Description: As a Guest Experience Specialist, you will be responsible for creating memorable experiences for our guests through exceptional service, attention to detail, and a positive attitude. Your primary focus will be on check-in and check-out processes, including greeting guests, processing payments, and resolving any issues that may arise during their stay.

Responsibilities:
  • Welcome and check-in guests, ensuring a seamless and efficient process.
  • Facilitate guest departure, close accounts, and open rooms for the next sale.
  • Process cash transactions and maintain accurate records.
  • Respond to guest inquiries, resolve issues, and provide exceptional customer service.

Requirements:
  • High School diploma or equivalent required.
  • No experience necessary, but prior customer service experience preferred.
  • Must have strong math skills, knowledge of standard cash handling procedures, and proficiency in computerized cash register systems.
  • Must be fluent in oral and written English and possess excellent communication skills.
  • Must be able to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: Competitive salary, comprehensive benefits package, and opportunities for career advancement.

Estimated Salary: $45,000 - $55,000 per year.

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