Transportation Specialist

1 week ago


Cincinnati, Ohio, United States Go METRO Full time
Job Title: Access Driver

Join Go METRO as an Access Driver and play a vital role in providing safe, reliable, and efficient transportation for our customers with disabilities.

Job Summary:

We are seeking a skilled and compassionate Access Driver to operate our passenger coaches, collect fares, and provide excellent customer service to our riders. As an Access Driver, you will be responsible for ensuring the safety and well-being of our passengers, while also maintaining a clean and comfortable environment on board.

Key Responsibilities:
  • Operate passenger coaches on demand as scheduled
  • Pre and post-inspect coaches to detect and report safety or maintenance problems
  • Observe safe operating practices at all times
  • Operate wheelchair and scooter lifts as needed, safely and properly securing mobility aids
  • Answer passenger questions and requests, furnish accurate information, and appropriately deal with disorderly or unruly passengers
  • Document and record essential trip information as needed
  • Assist passengers with disabilities on and off the vehicle
  • Manually collect fare media, cash, and/or assist with electronic fare application usage
  • Report mechanical defects, accidents, road hazards, personal or passenger injuries to dispatch, Supervisor, or maintenance personnel
  • Operate a two-way radio as needed
  • Attend monthly safety meetings and other on-going trainings as presented
  • Provide exemplary customer service at all times
  • Perform other duties as assigned or required
Requirements:
  • High School Graduate or General Education Degree (GED)
  • Must be 21 years of age at time of hire
  • Experience driving large vehicles preferred, but not required
  • Customer Service experience preferred
  • Experience working with people with disabilities preferred, but not required
  • Competency Statement(s): Communications, Customer Focus, Leadership, Professional Integrity, Proficiency
  • Must be able to read a map
  • Less than 4 points on driving record
  • No driver's license suspensions in last 7 years
  • Must pass background check, Department of Transportation (DOT) physical examination, and Drug/Alcohol testing
  • Must pass Customer Service and Safety assessment
Physical Demands:

The Access Driver position requires the ability to:

  • Walk short distances
  • Sit for periods of time while driving route
  • Handling/Fingering when necessary to operate the passenger coach
  • Reach Outward with arms or legs for operation of the passenger coach
  • Reach Above Shoulder when necessary to operate the passenger coach
  • Climb stairs on and off bus
  • Squat or Kneel to secure mobility aids when necessary
  • Bend to secure mobility aids when necessary
  • Push/Pull mobility aids when necessary
  • Stand
Compensation:

Starting pay for Access Drivers begins at $17.89 / HR. Pay increases then progress based on the amount of hours worked with $25.56 / HR as the top pay rate. New Access Drivers are eligible to earn a $2000 hiring bonus, less applicable taxes, paid out in two installments.

Benefits include Comprehensive Health, Vision, & Dental Insurance (90 days after employment), Free Transportation Pass & Discounted Dependent Passes, and Retirement Benefits.



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