Customer Service Representative

4 weeks ago


Minneapolis, Minnesota, United States Americold Logistics Full time
Job Description

As a Customer Service Representative at Americold Logistics, you will be responsible for providing exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries, process orders, and handle complaints in a prompt, courteous, and efficient manner.

Key Responsibilities:
  • Respond to customer inquiries and complaints in a timely and professional manner
  • Process customer orders and ensure accurate and timely delivery
  • Handle customer complaints and resolve issues in a fair and efficient manner
  • Provide excellent customer service and ensure customer satisfaction
  • Collaborate with internal teams to resolve customer issues and improve customer experience
Requirements:
  • High school diploma or equivalent required
  • 2-4 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of warehouse management systems and Microsoft Office Suite
Work Environment:

The work environment at Americold Logistics is dynamic and fast-paced. You will be working in a warehouse environment with a team of professionals who are passionate about providing exceptional customer service.

What We Offer:

At Americold Logistics, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a positive and inclusive work environment that supports the well-being of our employees.



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