Program Operations Specialist

1 week ago


Piscataway, New Jersey, United States IEEE Full time

Position Overview: Program Coordinator at IEEE-SA Registration Authority

Role Summary:
The Program Coordinator plays a pivotal role in overseeing administrative functions and delivering exceptional customer service for all activities related to the IEEE-SA Registration Authority and Innovation Operations. This position involves managing customer inquiries, processing transactions, and ensuring efficient operational workflows.

Core Responsibilities:

  • Oversee the registration process and serve as the official Registrar for the IEEE-SA Registration Authority.
  • Evaluate and process applications for registration initiatives, ensuring compliance with established guidelines.
  • Design and maintain specialized databases and tools to enhance business functionality.
  • Assess potential clients to guarantee adherence to corporate standards.
  • Deliver client support, resolve issues, and keep precise records.
  • Examine assignments for correctness, propose new policies, and assess customer satisfaction levels.
  • Compile and review monthly forecasts, generate reports, and uphold comprehensive documentation.
  • Document meeting minutes, provide supplementary support as required, and undertake additional assigned responsibilities.

Qualifications:

  • Proven experience in budgeting and forecasting.
  • Bachelor's degree or equivalent professional experience.

Skills and Competencies:

  • Capacity to independently resolve issues using established protocols and logical reasoning.
  • Familiarity with budgeting and forecasting methodologies, financial data analysis, and project management principles.
  • Outstanding leadership, communication, and interpersonal abilities.
  • Adept at collaborating within teams, prioritizing tasks, and leveraging technological solutions.
  • Detail-oriented, customer-focused, quick to learn, and proficient in time management.
  • Experience in content management, event planning, and online resource research.
  • Proficient in Microsoft Office Suite, Oracle, web conferencing platforms, and interpersonal communication.
  • Ability to maintain professional decorum, work effectively under pressure, and navigate challenging situations.
  • A valid passport is required.

Additional Information:
Applicants currently serving on an IEEE board or committee are ineligible for this position. Employer-sponsored immigration assistance is not available for this role. For comprehensive details regarding work demands and conditions, please refer to the Physical, Mental, and Work Environment Standards document.



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