Program Operations Specialist
1 week ago
Position Overview: Program Coordinator at IEEE-SA Registration Authority
Role Summary:
The Program Coordinator plays a pivotal role in overseeing administrative functions and delivering exceptional customer service for all activities related to the IEEE-SA Registration Authority and Innovation Operations. This position involves managing customer inquiries, processing transactions, and ensuring efficient operational workflows.
Core Responsibilities:
- Oversee the registration process and serve as the official Registrar for the IEEE-SA Registration Authority.
- Evaluate and process applications for registration initiatives, ensuring compliance with established guidelines.
- Design and maintain specialized databases and tools to enhance business functionality.
- Assess potential clients to guarantee adherence to corporate standards.
- Deliver client support, resolve issues, and keep precise records.
- Examine assignments for correctness, propose new policies, and assess customer satisfaction levels.
- Compile and review monthly forecasts, generate reports, and uphold comprehensive documentation.
- Document meeting minutes, provide supplementary support as required, and undertake additional assigned responsibilities.
Qualifications:
- Proven experience in budgeting and forecasting.
- Bachelor's degree or equivalent professional experience.
Skills and Competencies:
- Capacity to independently resolve issues using established protocols and logical reasoning.
- Familiarity with budgeting and forecasting methodologies, financial data analysis, and project management principles.
- Outstanding leadership, communication, and interpersonal abilities.
- Adept at collaborating within teams, prioritizing tasks, and leveraging technological solutions.
- Detail-oriented, customer-focused, quick to learn, and proficient in time management.
- Experience in content management, event planning, and online resource research.
- Proficient in Microsoft Office Suite, Oracle, web conferencing platforms, and interpersonal communication.
- Ability to maintain professional decorum, work effectively under pressure, and navigate challenging situations.
- A valid passport is required.
Additional Information:
Applicants currently serving on an IEEE board or committee are ineligible for this position. Employer-sponsored immigration assistance is not available for this role. For comprehensive details regarding work demands and conditions, please refer to the Physical, Mental, and Work Environment Standards document.
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