Front Desk Representative
4 weeks ago
The Westin Waltham Boston is a premier hotel located just 15 miles from downtown Boston, offering easy access to Concord, Lexington, and Cambridge. Our associates enjoy a range of excellent benefits, including free onsite parking, complimentary lunch or dinner meals, and free uniform dry cleaning. We also provide complimentary on-site dental cleanings every 6 months and an annual complimentary flu shot for associates on our medical/dental benefits. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At The Westin Waltham, we prioritize our associates' well-being so they can deliver exceptional guest experiences.
Job SummaryWe are seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences, handling guest arrivals and departures, and ensuring a seamless stay for our guests.
Key Responsibilities- Greet guests with a warm and sincere welcome, using a positive and clear speaking voice to ensure a positive first impression.
- Complete the registration process by accurately inputting and retrieving information from our computer system, confirming pertinent details such as room rate and number of guests.
- Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
- Promptly answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages to communicate with guests.
- Close guest accounts at check-out, ensuring satisfaction and resolving any issues that may arise.
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
- Remain calm and alert during emergency situations and heavy hotel activity, using experienced judgment and discretion to plan and implement detailed steps.
- High school diploma or equivalent required, with a college degree preferred.
- Hotel experience is a plus, with a strong understanding of front office operations and procedures.
- Ability to effectively deal with internal and external customers, using patience, tact, and diplomacy to defuse anger and resolve conflicts.
- Ability to stand and move throughout the front office, continuously performing essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to observe and detect signs of emergency situations.
- Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
The Westin Waltham Boston offers a comprehensive benefit program that prioritizes our associates' physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, and a range of other benefits to support our associates' well-being.
We are an equal opportunity employer, committed to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information. You may be the perfect candidate for this or other roles within our organization.
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