Front Desk Representative

4 weeks ago


Waltham, Massachusetts, United States The Westin Waltham Full time
About Us

The Westin Waltham Boston is a premier hotel located just 15 miles from downtown Boston, offering easy access to Concord, Lexington, and Cambridge. Our associates enjoy a range of excellent benefits, including free onsite parking, complimentary lunch or dinner meals, and free uniform dry cleaning. We also provide complimentary on-site dental cleanings every 6 months and an annual complimentary flu shot for associates on our medical/dental benefits. For those looking to stay fit, you can take advantage of our complimentary access to our WestinWORKOUT Fitness Studio. At The Westin Waltham, we prioritize our associates' well-being so they can deliver exceptional guest experiences.

Job Summary

We are seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest experiences, handling guest arrivals and departures, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Greet guests with a warm and sincere welcome, using a positive and clear speaking voice to ensure a positive first impression.
  • Complete the registration process by accurately inputting and retrieving information from our computer system, confirming pertinent details such as room rate and number of guests.
  • Verify and imprint credit cards for authorization using electronic acceptance methods, handle cash, make change, and balance an assigned house bank.
  • Promptly answer the telephone using positive and clear communication, input messages into the computer, and retrieve messages to communicate with guests.
  • Close guest accounts at check-out, ensuring satisfaction and resolving any issues that may arise.
  • Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
  • Remain calm and alert during emergency situations and heavy hotel activity, using experienced judgment and discretion to plan and implement detailed steps.
Requirements
  • High school diploma or equivalent required, with a college degree preferred.
  • Hotel experience is a plus, with a strong understanding of front office operations and procedures.
  • Ability to effectively deal with internal and external customers, using patience, tact, and diplomacy to defuse anger and resolve conflicts.
  • Ability to stand and move throughout the front office, continuously performing essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
Benefits

The Westin Waltham Boston offers a comprehensive benefit program that prioritizes our associates' physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, Vision insurance programs through EyeMed, and a range of other benefits to support our associates' well-being.

We are an equal opportunity employer, committed to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information. You may be the perfect candidate for this or other roles within our organization.



  • Waltham, Massachusetts, United States HEI Hotels and Resorts Full time

    About UsWelcome to Embassy Suites by Hilton Boston Waltham, a premier hotel located in the heart of Boston's High-Technology, Pharmaceutical, and Life Sciences Belt. Our hotel is conveniently situated near Route 128 and Highway 95, making it an ideal choice for both leisure and business travelers.As a Front Desk Representative, you will be the first point of...

  • Front Desk Associate

    3 weeks ago


    Waltham, Massachusetts, United States The Westin Waltham Full time

    About The Westin Waltham BostonWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Westin Waltham Boston. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for all our...


  • Waltham, Massachusetts, United States Extended Stay Full time

    Housekeeper Job DescriptionAt Extended Stay, we are seeking a reliable and detail-oriented Housekeeper to join our team. As a Housekeeper, you will be responsible for:Key Responsibilities:Clean assigned guest rooms to a high standard, adhering to company policies and procedures.Stock housekeeping carts and cart rooms as needed, under the direction of...

  • Fitness Ambassador

    3 weeks ago


    Waltham, Massachusetts, United States Orange theory Full time

    About the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Fitness Ambassador. As a key member of our studio team, you will be responsible for delivering exceptional customer service, promoting our brand, and driving sales.Key Responsibilities:Greet and engage with members, providing a warm and welcoming...


  • Waltham, Massachusetts, United States Mass General Brigham Full time

    Job SummaryThe Patient Service Coordinator I (PSC I) position offers a unique opportunity to work in a fast-paced Orthopaedic Ambulatory Clinic, providing exposure to the clinical, operative, and academic aspects of Orthopaedic Surgery.This role is ideal for individuals looking to jumpstart a career in healthcare or for seasoned professionals with experience...

  • Pet Groomer

    4 weeks ago


    Waltham, Massachusetts, United States The Dog Retreat & Spa Full time

    We are seeking a skilled Pet Groomer to join our team at The Dog Retreat & Spa. As a Pet Groomer, you will be responsible for bathing and clipping dogs according to breed-specific standards and owner preferences. You will also trim nails, clean ears, de-tangle hair, and ensure that pets look and feel their best.Responsibilities:Brush and de-tangle or remove...

  • Pet Groomer

    3 weeks ago


    Waltham, Massachusetts, United States The Dog Retreat & Spa Full time

    About UsThe Dog Retreat & Spa is a state-of-the-art grooming shop dedicated to providing a comfortable and relaxing experience for our furry clients. Our team of experienced groomers is passionate about delivering exceptional service and ensuring every dog leaves our salon feeling pampered and looking their best.Job SummaryWe are seeking a skilled Pet...


  • Waltham, Massachusetts, United States Convergent Dental Full time

    Product Support RepresentativeConvergent Dental is a leading provider of innovative dental technology, and we're seeking a highly skilled Product Support Representative to join our team. Our flagship product, Solea, is a revolutionary CO2 laser that offers a completely different experience for both dentists and patients.Key Responsibilities:Provide...

  • Front Desk Agent

    2 months ago


    Waltham, United States The Westin Waltham Full time

    About Us: Only 15 miles from downtown Boston, The Westin Waltham Boston provides easy access to Concord, Lexington, and Cambridge. Our associates can enjoy a list of excellent benefits, which include free onsite parking, complimentary lunch or dinner meals and free uniform dry cleaning. Complimentary on site dental cleanings provided every 6 months and an...


  • Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is @ Waltham location.Required schedule: Monday - Friday 6:45am-3:15pmSenior Patient Experience Representative position to provide administrative support for the Cochlear Implant Program and Sound Outreach to School...


  • Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is @ Waltham location.Required schedule: Monday - Friday 6:45am-3:15pmSenior Patient Experience Representative position to provide administrative support for the Cochlear Implant Program and Sound Outreach to School...


  • Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is @ Waltham location.Required schedule: Monday - Friday 6:45am-3:15pmSenior Patient Experience Representative position to provide administrative support for the Cochlear Implant Program and Sound Outreach to School...


  • Waltham, United States Dassault Systemes Full time

    Hybrid out of our Waltham, MA location onlyRole Description & ResponsibilitiesThe Digital Team is looking for a Front-End Web Developer. The location for this position is Waltham, MA. This is a hybrid role.DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over...


  • Waltham, United States Dassault Systemes Full time

    Hybrid out of our Waltham, MA location onlyRole Description & ResponsibilitiesThe Digital Team is looking for a Front-End Web Developer. The location for this position is Waltham, MA. This is a hybrid role.DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over...


  • Waltham, United States Mass General Brigham Full time

    Description: GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Service Coordinator I (PSC I) position offers exposure to the clinical, operative, and academic aspects of Orthopaedic Surgery. This position offers terrific opportunities to work with Orthopaedic Surgery Providers and contribute to cutting-edge innovations. Under general supervision of the...


  • Waltham, United States 42 NORTH DENTAL LLC Full time

    Overview: This is a Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest employees who share our vision and culture. Become part of a team approach to...

  • Receptionist

    2 days ago


    Waltham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking for a Receptionist to be based in our Waltham, Massachusetts office. In this role, you will be tasked with front desk duties, handling visitor badges, and performing various administrative tasks. As a Receptionist, you offer a short term contract employment opportunity. Responsibilities: • Managing the front...


  • Waltham, United States Mass General Brigham Full time

    Description: GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Service Coordinator I (PSC I) position offers exposure to the clinical, operative, and academic aspects of Orthopaedic Surgery. This position offers terrific opportunities to work with Orthopaedic Surgery Providers and contribute to cutting-edge innovations. Under general supervision of the...


  • Waltham, United States Convergent Dental Full time

    Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and their...


  • Waltham, United States Eliassen Group Full time

    Hybrid role in Waltham, MA. We are seeking an experienced Business Analyst to lead our client's front and middle office implementation aspects of the Clearwater platform. The person should be well-versed in Investments processes and knowledgeable about Investment Book of Record (IBOR) principals. The person will be responsible for reviewing current state...


  • waltham, United States Eliassen Group Full time

    Hybrid role in Waltham, MA. We are seeking an experienced Business Analyst to lead our client's front and middle office implementation aspects of the Clearwater platform. The person should be well-versed in Investments processes and knowledgeable about Investment Book of Record (IBOR) principals. The person will be responsible for reviewing current state...


  • Waltham, United States Imprivata Full time

    Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common: a passion for...


  • Waltham, United States Fresenius Medical Care North America Full time

    PURPOSE AND SCOPE: Promotes quality patient care, ongoing patient support and case management for Fresenius Medical Care (FMCNA) renal patient population (internal and external) by providing guidance, support, care coordination, education and other case management functions as defined by the pertinent program. Manages the implementation of the pertinent...


  • Waltham, United States Fresenius Medical Care North America Full time

    PURPOSE AND SCOPE: Promotes quality patient care, ongoing patient support and case management for Fresenius Medical Care (FMCNA) renal patient population (internal and external) by providing guidance, support, care coordination, education and other case management functions as defined by the pertinent program. Manages the implementation of the pertinent...


  • Waltham, United States Fresenius Medical Care Holdings, Inc. Full time

    PURPOSE AND SCOPE: Promotes quality patient care, ongoing patient support and case management for Fresenius Medical Care (FMCNA) renal patient population (internal and external) by providing guidance, support, care coordination, education and other case management functions as defined by the pertinent program. Manages the implementation of the pertinent...


  • Waltham, United States Fresenius Medical Care North America Full time

    POSITION FEATURES: FLOAT RN to cover Brockton, Weymouth, Fall River, New Bedford, Cape Cod PURPOSE AND SCOPE: The professional registered nurse Inpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from CAP 1. This position is...


  • Waltham, United States Fresenius Medical Care Full time

    POSITION FEATURES: This position will be South Shore Hospital - Days Dialysis Experience required PURPOSE AND SCOPE: The professional registered nurse Inpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from CAP 1. This position is...


  • Waltham, United States Fresenius Medical Care Full time

    POSITION FEATURES: FLOAT RN to cover Brockton, Weymouth, Fall River, New Bedford, Cape Cod PURPOSE AND SCOPE: The professional registered nurse Inpatient RN CAP 2 may be an entry level designation into the Clinical Advancement Program (CAP) for new employees who meet the RN CAP 2 criteria or attained through advancement from CAP 1. This position is...