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Customer Service Team Lead

2 months ago

Kenosha, Wisconsin, United States Uline, Inc. Full time

Customer Service Team Lead

Unlock Your Potential

As a Customer Service Team Lead at Uline, you will be responsible for leading a team of customer service representatives in delivering exceptional service to our customers. Your primary goal will be to ensure that our representatives are trained and empowered to provide fast, friendly, and customer-focused experiences.

Key Responsibilities

  • Develop and implement training programs to enhance product knowledge, policies, and procedures.
  • Review customer interactions to evaluate quality, track results, and provide coaching and performance reviews.
  • Collaborate with management to identify process improvements that increase efficiency and customer satisfaction.
  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
  • Handle escalated customer issues and provide support for customer interactions.

Requirements

  • High School diploma or equivalent required. Bachelor's degree preferred.
  • 3+ years of customer service experience.
  • 2+ years of experience in a leadership/supervisory role preferred.
  • Effective communication skills.

What We Offer

  • Competitive compensation package.
  • Complete medical, dental, vision, and life insurance coverage.
  • 401(k) with 6% employer match.
  • Multiple bonus programs, including profit sharing.
  • Tuition Assistance Program.

About Uline

Uline is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials. We value our employees and offer a supportive work environment.