Senior Customer Care Specialist

2 weeks ago


Decatur, Illinois, United States DeKalb County Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at DeKalb County. As a Senior Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our customers, while also coordinating daily work activities and ensuring the smooth operation of our water services department.

Key Responsibilities
  • Provide customer service and support to customers via phone, email, and in-person
  • Coordinate daily work activities and ensure the timely completion of tasks
  • Monitor and inspect work in progress to ensure quality and accuracy
  • Assist with complex and problem-solving situations, providing technical expertise and guidance as needed
  • Train and instruct co-workers on operational procedures and equipment usage
  • Assist with supervision of co-workers, providing input on disciplinary action and employee performance evaluations
  • Analyze customer accounts, resolving billing errors and issues
  • Enter new accounts, connections, and work orders into department computer systems
  • Provide information and assistance to customers regarding water services, fees, and procedures
Requirements
  • High school diploma or equivalent required
  • Three years of experience in customer service or a related field
  • Ability to pass a pre-hire assessment, including filing, spelling, math, MS Word, and data entry skills
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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