Customer Service Expert

5 days ago


Sheridan, Illinois, United States Michael Smith - State Farm Agent Full time
Achieve Success in Customer Service
This role requires an individual who is dedicated to providing exceptional customer service, answering questions, and anticipating the needs of clients. As a State Farm agent assistant, you will work closely with the team to resolve customer inquiries, coordinate with other agents, and promote business growth.

We are looking for a detail-oriented and empathetic individual who can communicate effectively with customers and colleagues. The successful candidate will have excellent communication skills, be proactive in problem-solving, and have a customer-focused approach to providing service.

Key Responsibilities:
  • Establish and maintain positive relationships with clients.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Work collaboratively with the team to meet the needs of customers and promote business growth.

Compensation Package:
  • $48,000 - $65,000 per year (based on experience) + commission/bonus
  • Comprehensive training and development opportunities
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience


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