Insurance Customer Experience Specialist

4 days ago


Sheridan, Illinois, United States Michael Smith - State Farm Agent Full time
Job Description

Role Overview:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at Michael Smith - State Farm Agent.

About the Role:

This is an excellent opportunity for someone who desires to enhance their career while providing exceptional client experiences. As a Customer Service Representative, you will be responsible for resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our community members.

Your Key Responsibilities:

  • Establish strong customer relationships and follow up as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options.
  • Utilize effective communication to efficiently meet customer needs while promoting business development.

What We Offer:

  • An hourly pay rate plus commission/bonus opportunities.
  • Growth potential and opportunities for advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Valuable career-building experience.

Earn Approximately $45,000 - $60,000 Annually.

Requirements:

  • Dedication to customer service.
  • Able to effectively relate to customers, answer questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive problem-solving skills.


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