Help Desk Technician

1 month ago


Delta, Colorado, United States Delta Health Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Technician to join our team at Delta Health. As a Help Desk Technician, you will be the primary point of contact for employees seeking technical assistance and will be responsible for providing prompt, respectful, and professional support for hardware, software, and network issues.

Key Responsibilities
  • Provide first-level support for hardware, software, and network issues, ensuring prompt and effective resolution.
  • Maintain accurate and detailed records of issues and resolutions in the ticketing system.
  • Troubleshoot and resolve technical problems through remote and on-site support.
  • Escalate complex problems to higher-level support teams when necessary.
  • Establish and maintain network connectivity, maintain printers and computers, and their peripheral equipment.
  • Assist in the maintenance and updating of IT systems and infrastructure.
  • Active participant in project implementations and hardware deployments.
  • Create and update technical documentation and user guides using a knowledge base system.
  • Provide basic training to staff on the use of hardware and software applications.
Requirements
  • BS/BA or Associates in Computer Science or relevant field preferred.
  • Certifications such as CompTIA A+, MCP, or Network+ preferred.
  • One (1) year of proven experience as a help desk technician or related position, or related experience.
  • Experience with ITSM-related ticketing tools, such as KBOX.
  • Working knowledge of Windows and iOS devices, Active Directory, wired/wireless/4G/5G networks, and portable data devices.
  • Technical training supplemented with continuing education/seminars.
  • Ability to type 45 words per minute or 10,000 keystrokes per hour with accuracy.
  • Potential requirement to be onsite for emergencies, including being onsite outside of normal operational hours.
  • Healthcare industry experience preferred.
Benefits

Delta Health offers a comprehensive benefits package, including medical, RX, dental, vision, retirement, PTO, and scholarships towards continued education.

Our benefits include:

  • Low monthly premiums.
  • 100% coverage for all services provided within our Delta Health System without a deductible or co-payment.
  • Alternative coverage for massage, acupuncture, and chiropractic care.
  • Employer-paid Life and Disability coverage.
  • 4 plus weeks of vacation (CAL) a year for Full-Time employees, including sick pay and personal time off.
  • 403B Plan - Up to a 3% retirement match.

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