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Help Desk Technician

2 months ago

Delta, Colorado, United States Delta Health Full time
Job Title: Technical Assistance Provider

At Delta Health, we are committed to providing exceptional technical support to our employees and ensuring that our IT systems run smoothly. As a Technical Assistance Provider, you will be the first point of contact for our team members seeking technical assistance.

Key Responsibilities:
  • Provide first-level support for hardware, software, and network issues, ensuring prompt and effective resolution.
  • Maintain accurate and detailed records of issues and resolutions in our ticketing system.
  • Troubleshoot technical problems through remote and on-site support, ensuring timely and effective resolution.
  • Determine the best solution based on the issue and details, and walk the user through the problem-solving process.
  • Escalate complex problems to higher-level support teams when necessary.
  • Establish and maintain network connectivity, and ensure that all hardware and software applications are up-to-date and functioning properly.
  • Provide basic training to staff on the use of hardware and software applications.
Requirements:
  • BS/BA or Associates in Computer Science or related field preferred.
  • Certifications such as CompTIA A+, MCP, or Network+ preferred.
  • One (1) year of proven experience as a help desk technician or related position, or related experience.
  • Experience with ITSM-related ticketing tools, such as KBOX.
  • Working knowledge of Windows and iOS devices, Active Directory, wired/wireless/4G/5G networks, and basic office automation systems.
  • Ability to type 45 words per minute or 10,000 keystrokes per hour with accuracy.
Benefits:
  • Medical, RX, Dental, Vision, Retirement, PTO, and Scholarships towards continued education.
  • Low monthly premiums; 100% coverage for all services provided within our Delta Health System without a deductible or co-payment.
  • Employer-paid Life and Disability coverage.
  • 4 plus weeks of vacation (CAL) a year for Full-Time employees, including sick pay and personal time off.
  • 403B Plan - Up to a 3% retirement match.

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are passionate about providing exceptional technical support and are looking for a rewarding career opportunity, please apply today.