Service Coordinator

4 days ago


Montgomery, United States R.J. O'Neil Full time
Job Title: Service Coordinator

We are seeking a highly skilled Service Coordinator to join our team at R.J. O'Neil. This dynamic role involves coordinating and managing technician scheduling for efficient and timely service delivery to customers.

Responsibilities:
  • Scheduling and Dispatching Technicians: Assign technicians to service calls based on their availability, skill set, location, and workload. Optimize schedules to maximize efficiency and minimize travel time.
  • Receiving and Prioritizing Service Calls: Answer customer inquiries, record service requests, and assess the urgency of each request based on factors such as customer need, technician availability, and nature of the issue.
  • Coordinating with Customers and Technicians: Communicate with customers to provide updates on technician arrival times, service delays, or any changes to the schedule. Maintain clear and effective communication with technicians to ensure they have all necessary information and resources to complete assignments.
  • Maintaining Knowledge of Systems and Company Policies: Stay updated on technical aspects of systems, company procedures, and industry regulations to effectively communicate with customers and technicians.
Requirements:
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively as part of a team.
  • Basic knowledge of HVAC and Plumbing systems.
  • High school diploma or equivalent required; degree in a related field preferred.
Compensation:

$65,000 - $80,000 per year, depending on experience.



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