Veterinary Relationship Manager

1 week ago

Albany, New York, United States Covetrus Full time
About Covetrus

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

Job Summary

The Veterinary Relationship Manager is a quota-carrying role that leads the holistic relationship of our Veterinary customers, inclusive of growing, optimizing, and retaining the entirety of the customer's business with Covetrus. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory.

Key Responsibilities
  • Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets.
  • Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
  • Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
  • Identifies customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
  • Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value.
  • Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
  • Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
  • Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
Requirements
  • A minimum of 1 year of related experience in sales, account management, or similar roles within the veterinary or healthcare industry is required.
  • Ability to work collaboratively in a matrix organization and effectively pull through business.
  • Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
  • Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.
  • Can pivot and adapt in fast-moving, agile environments.
  • Ability to partner closely with staff across departments to implement growth strategies.
  • Ability to understand CRM tools functionality and practical experience used to support the management of an account.
Work Environment

Travel daily for field visits, meetings, and training; travel may vary depending on region. Attendance at annual national and relevant regional sales meetings is required. Occasional night/weekend travel may be necessary. A valid state driver's license is required.

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