Customer Service Liaison
2 weeks ago
DexKo Global, a leading manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components, is seeking an experienced Customer Service Liaison to join our team at our West Palm Beach facility.
As a Customer Service Liaison, you will be responsible for providing exceptional customer service, processing orders, resolving complaints, and ensuring timely delivery of products. You will work closely with customers, sales teams, and internal stakeholders to meet their needs and exceed their expectations.
We are looking for a friendly, personable, and outgoing individual with excellent communication and interpersonal skills. If you have a passion for delivering top-notch customer service and a drive to succeed, we encourage you to apply.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Maintain accurate system information, including product pricing and availability.
- Enter customer orders, suggest additional products, and provide technical assistance as needed.
- Contact truck run customers to ensure timely order placement.
- Make same-day follow-up calls to customers regarding backorders and delivery dates.
- Participate in sales initiatives to solicit potential customers and existing customers whose sales have declined.
- Research customer service complaints and answer customer questions, consulting with management as needed.
- High school diploma or equivalent required.
- At least one year of customer service experience required.
- Proficiency in computer and phone skills essential.
- Strong customer service skills preferred.
- Previous sales experience advantageous.
- Bilingual proficiency required.
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