Order Fulfillment Specialist

1 week ago


Mesa, Arizona, United States ER2 Full time
Job Summary:

We are seeking a skilled Order Fulfillment Specialist to join our team at ER2. As a key member of our operations team, you will be responsible for identifying, evaluating, troubleshooting, testing, and repairing desktops and laptops while completing incoming orders.

Key Responsibilities:

* Process orders promptly while maintaining high-quality standards
* Collaborate with production teams to complete equipment testing and support timely order delivery
* Conduct standardized testing on unprocessed equipment
* Repair or replace defective parts and retest devices
* Prioritize direct shipping orders, including cleaning and vinyl application
* Utilize packaging equipment to create boxes and palletize products
* Fulfill customer-specific orders while minimizing defects
* Maintain focus on exceeding customer expectations and work quality
* Perform quality checks throughout the fulfillment process
* Support and train team members as needed
* Adapt to changing priorities and communicate with Team Leaders
* Identify and address issues or obstacles faced by the team
* Maintain professional communication across various platforms
* Perform daily 3S (sort, sweep, standardize) tasks to keep the department clean

Requirements:

* 1-2 yrs computer repair experience preferred
* Ability to problem solve
* Ability to work with little to no supervision
* Dependability
* Great attention to detail
* Desire to work in an ever-changing environment
* Willingness and capability to flex and work in other departments when needed

Physical Requirements:

* Ability to lift, push, pull, or carry heavy objects as needed 50+ lbs
* Ability to work and look at a computer screen for extended hours per day
* Ability to stand in one place for extended periods of time without fatiguing

Other Requirements:

* Legally authorized to work in the United States
* Ability to speak/read English fluently
* Must pass background screening
* Must complete drug screen upon hire

About ER2:

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry. We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive work environment. If you are a motivated and detail-oriented individual who is passionate about computer hardware and repair, we encourage you to apply for this exciting opportunity.

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