Interior Design Studio Manager

4 days ago


Los Angeles, California, United States Havenly Full time
About the Role

We are seeking a highly motivated and experienced professional to join our team as a Studio Manager for our Los Angeles retail studio. As a key member of our sales and operations team, you will be responsible for driving sales growth, managing the studio's day-to-day operations, and delivering an exceptional customer experience.

Key Responsibilities
  • Manage the sales process from customer first touch point to purchase execution, ensuring a seamless and exceptional customer experience.
  • Recruit, mentor, train, and inspire Studio Sales Team members to achieve sales targets and goals.
  • Grow the sales team while improving sales processes to ensure growth never compromises our focus on customers and the I/D brand.
  • Field inquiries and sell to consumers over the phone, email, and in person in our Studio.
  • Cultivate our brand culture, building a community around our new Studio, including the build-out of events.
Requirements
  • 4+ years of experience in sales management and/or hospitality.
  • Experience in hiring and leading a sales team to achieve goals and targets.
  • Exceptional attention to detail and the ability to translate details into actionable responses.
  • Clear and effective communication ability.
  • The love interacting with customers (and teammates).
  • Self-directed and willing to learn new things, ask questions, and promote customer experiences.
  • Strong technical acumen, proficiency in Excel and/or Google Sheets, and experience with Salesforce.
  • Excited about building an innovative brand that prioritizes an elevated customer experience.
What We Offer
  • Targeted base salary for this role: $70-75K/year, dependent upon experience.
  • This role is eligible for a team bonus based on achievement of sales targets and KPIs (OTE can average between $90-110k annually).
  • Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401K, paid Parental leave, and Fertility benefits.
  • In addition, we offer free design services, furniture discounts, and merchandise credits.

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