Area Coach
2 weeks ago
Denali Foods, Inc. is seeking a highly skilled and experienced Area Coach to join our team in Alaska. As an Area Coach, you will be responsible for providing overall leadership and direct supervision of approximately 3-7 Taco Bell restaurants to ensure that each Restaurant General Manager meets or exceeds the Annual Operating Plan established for their individual unit.
Key Responsibilities:- Drive customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
- Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions
- Periodically engages in restaurant audits in conjunction with RGMs to calibrate on performance standards and to provide an objective basis for performance feedback
- Ensures that food safety standards are met in each unit supervised through direct observation as well as follow-up on food safety audit results
- Reviews Voice of the Customer metric results with unit management teams and coaches' teams to enhance guest satisfaction
- 3 years' experience in management, preferably in Taco Bell, in QSR, higher education (AA/undergraduate degree) preferred or equivalent industry experience
- Demonstrate a strong track record for developing managerial employees and proven ability to drive employee satisfaction, customer satisfaction, and financial success
- Basic computer skills and working knowledge of MS Outlook, Word, Excel, and PowerPoint
- Excellent Competitive Pay
- Comprehensive Medical and Dental Plans as well as options for supplemental insurance
- 401K with Employer Matching
- Life Insurance
- Paid Time Off
- Flexible Hours
- Be known for joining an innovative team
This position is a salary pay structure, pay depends on experience, and may be based out of either the Restaurant Support Center office in Anchorage or Fairbanks, Alaska or within various restaurant locations as needed.
To apply, please upload your resume.
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Area Coach
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