IT Support Specialist

4 weeks ago


Jacksonville, Florida, United States Borland Groover Full time
Job Summary:

Borland Groover is a leading gastroenterology provider in Florida, founded in 1947. Our mission is to deliver exceptional care and improve patient lives. We value quality, accountability, compassion, and collaboration. If you share our vision and values, we encourage you to apply for this role.

Key Responsibilities:
  • Provide fundamental subject matter expertise, guidance, and technical support to users.
  • Act as the first level of support and help desk function for staff.
  • Manage routine incidents, triage calls, and escalate calls as necessary.
  • Collaborate with support members to resolve complex problems.
  • Document and share issue-related knowledge.
  • Operate effectively with close supervision and communicate well with management.
  • Occasionally work on projects.
  • Provide 24x7 on-call support to resolve critical system issues.
Requirements:
  • Basic understanding of operating systems, business applications, printing systems, and networking.
  • Knowledge of Microsoft Active Directory, Group Policy, and AD Administration.
  • Familiarity with Azure and Azure Active Directory.
  • Experience with Office 365 and Office 365 Applications.
  • Good written and verbal communication skills.
  • Excellent Customer Service Skills.
  • Ability to work beyond a 40-hour work week, including weekends as needed.
  • Travel as required.
Education and Experience:
  • High School diploma required.
  • Customer service experience a plus.
  • Technical Certifications such as CompTIA A+ and Network + are preferred.
  • Some experience in customer service or IT support is helpful.
Benefits:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Retirement Plan
  • Life Insurance
  • Short- and Long-term disability
  • Profit Sharing
  • Supplemental Insurance
  • Education and Tuition Reimbursement funding
  • Initial Uniform Allowance
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • Volunteer Time Off (VTO)
  • Paid Holidays


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