Retail Sales Manager

1 week ago

Bethesda, Maryland, United States Chico's Full time

Company Overview:
Chico's FAS, Inc. is a fashion-forward company that values its employees and customers alike. We are dedicated to providing an exceptional shopping experience, with a focus on customer service and satisfaction.

Job Summary:
The Retail Sales Manager will be responsible for leading the sales team and driving results in the store. This includes establishing clear expectations, supervising associates, and maintaining high standards of merchandise handling and presentation.

Salary:
The estimated salary for this position is $20-$25 per hour, based on location and individual qualifications.

Job Description:
This role involves:

  • Driving Results:
    * Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
    * Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
    * Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
    * Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
    * Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
    * Trains, coaches and assists with locate fulfillment and selling.
  • Build High Performing Teams:
    * Motivates and inspires store team, promoting a shared vision while modeling core values.
    * Promotes an inclusive, collaborative approach to problem solving.
    * Communicates with store teams and Store Management to effectively lead positive change.
    * Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
  • CUSTOMER EXPERIENCE:
    * Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
    * Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
    * Builds and maintains a solid customer following through clienteling and wardrobing.
    * Ensures prompt resolution of customer concerns.
    * Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.

Required Skills and Qualifications:
• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal and written skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Knowledge of administrative aspects of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers

Benefits:
Our part-time associates are eligible to participate in the Company's employee assistance program and employee discount program. Please visit our Careers page at jobs.chicos.com for more information regarding our benefits.

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